UK's #1 Communication Coaching Experts
Transform Conflict Into Progress.
Don’t let friction become a roadblock. Learn how to stay grounded, de-escalate tension, and turn difficult conversations into strategic momentum.
- Master Your Reaction: Bypass ‘fight or flight’ to lead with total clarity.
- Unlock the Deadlock: Move past binary debates to find rapid solutions.
- Constructive Candour: Speak the hard truths that drive business forward.
Get started with a 1-hour Taster Session, or if you have
questions, book a free 15-minute Discovery Call.
Join thousands who’ve transformed their communication – with a ★★★★★ Google rating from over 100 reviews
Trusted by
Move from Winning the Argument to Solving the Problem
When the stakes are high, the brain defaults to binary thinking: ‘I’m right, you’re wrong’. This creates deadlock, turning healthy debate into toxic friction.
We rewire this instinct. Instead of reacting to the threat, you will learn to lead the dynamic. We give you the tools to neutralise defensiveness – in yourself and others – and shift the focus from personal ego to shared results.
This turns conflict from a liability into your greatest asset for innovation and alignment.
The Serlin Method™ Tools You'll Learn
We’ve transformed the techniques of the world’s best communicators into simple, intuitive, and sticky tools. These are some of the tools you’ll learn during your Elocution course
Five Perspectives
Shift out of a rigid ‘I’m right, you’re wrong’ mindset. Learn to use Gear Neutral to embrace curiosity and break the deadlock instantly.
Perfect for
- Moving past binary debates to find rapid solutions.
- Reducing your own stress in heated moments.
- Encouraging open dialogue in stuck teams.
CEDAR Tool
Your safety valve for high-tension moments. Use this step-by-step structure to validate emotion and lower the temperature.
Perfect for
- Handling angry clients or defensive colleagues.
- Stopping a disagreement from becoming a fight.
- Protecting your reputation during a crisis.
COAST Tool
Deliver difficult feedback without triggering defensiveness. Ensure your message lands as helpful guidance rather than an attack.
Perfect for
- Performance reviews and correcting behaviour.
- Addressing sensitive issues without awkwardness.
- Ensuring your feedback actually leads to change.
World of Possibles
Pivot from arguing about the past to building a future. Use Agree and Build to validate others and steer them toward shared outcomes.
Perfect for
- Negotiating with stubborn stakeholders.
- Creating psychological safety in meetings.
- Turning a ‘No’ into a ‘Let’s work on this together.’
Avoiding Disclaimers
Cut out the apologetic language that undermines your authority. Learn to speak with assertiveness so your message lands.
Perfect for
- Projecting confidence when delivering bad news.
- Eliminating the ‘sorry’ habit.
- Ensuring your expert opinion is actually heard.
Dealing with Interruptions
We teach you effective strategies to manage chronic interrupters, allowing you to maintain control of the conversation without appearing aggressive.
Perfect for
- Managing loud voices during boardroom discussions.
- Keeping the meeting agenda on track.
- Regaining your focus under pressure.
Challenging Questions
Learn to pose and respond to high stakes questions in a way that encourages open dialogue rather than triggering defensiveness or shutdown.
Perfect for
- Investigating root causes without assigning blame.
- Managing intense scrutiny from stakeholders.
- Maintaining a fluid conversation when tensions rise.
Values
Even amidst disagreement, finding and aligning on shared values helps create common ground when facts diverge.
Perfect for
- Depersonalizing conflict by focusing on reasons.
- Fostering unity in diverse teams.
- Transforming a clash of wills into a collaborative mission.
Individuals Who Complete This Course Report:
A rapid transition from endless email chains to resolving core issues in a single, direct conversation.
Tangible culture shift where teams feel safe to challenge ideas without fear, replacing groupthink with innovation.
Capacity to navigate disagreement in a way that strengthens professional alliances rather than damaging them.
A visible presence of calm that commands respect, even when the stakes and emotions are high.
Through a mix of practical tools, video feedback and thoughtful discussion, Lola helped me gain real insight into my style and unlock untapped potential. I now feel more self aware and confident engaging others effectively.
Natassa Stampouli
Client
Go Beyond Soft Skills and Master Relational Dynamics
Traditional networking advice often focuses on small talk strategies that feel inauthentic or transactional. We blend Performance Psychology with Executive Coaching to target the root of influence: the science of attunement.
Choose the level of support that fits your goals:
Senior Coach
All our senior coaches have a minimum of 4+ years experience and are experts in effective communication. Perfect for training from entry level to management.
Principal Coach
All our principal coaches have a minimum of 9+ years experience and are experts in the nuances of management. Perfect for all levels of middle and senior management.
Head Coach
All our head coaches have decades of experience and are thought leaders in authentic communication. Perfect for founders and C-Suite.
Not sure where to get started?
Book a free 15 minute discovery call
Transforming Lives Since 2008
I stood up in front of over 100 people, spoke from my heart, and the strangest thing is I enjoyed it. I can’t believe the transformation from absolute fear and dread to enjoyment
I noticed the difference super quickly – within a few weeks. It’s forced me into really good habits, made me aware of how I can improve and now I have tools at my finger tips that make a real difference.
“They do recordings on your first and last session and the difference in the way you sound is amazing. Their approach is very structured and tailored to your needs.”
The sessions were great! Very informative and adaptive – focused on improving my interview skills
My coach’s 1:1 sessions and the handbook will remain my lifetime guide.
The course was tailored to my needs and I had a lot of fun adding colour to my voice, improving intonation and increasing my confidence.
The improvement is remarkable – I now face public speaking with excitement and confidence.
I could see myself growing more confident, and my communication clearly improved, both at work and in my personal life.
There was a robust methodology tailored to my specific needs
I stood up in front of over 100 people, spoke from my heart, and the strangest thing is I enjoyed it. I can’t believe the transformation from absolute fear and dread to enjoyment
I noticed the difference super quickly – within a few weeks. It’s forced me into really good habits, made me aware of how I can improve and now I have tools at my finger tips that make a real difference.
“They do recordings on your first and last session and the difference in the way you sound is amazing. Their approach is very structured and tailored to your needs.”
The sessions were great! Very informative and adaptive – focused on improving my interview skills
My coach’s 1:1 sessions and the handbook will remain my lifetime guide.
The course was tailored to my needs and I had a lot of fun adding colour to my voice, improving intonation and increasing my confidence.
The improvement is remarkable – I now face public speaking with excitement and confidence.
I could see myself growing more confident, and my communication clearly improved, both at work and in my personal life.
There was a robust methodology tailored to my specific needs
Meet Our Coaches
Head Coach
Mark Edel-Hunt
Head Coach
Mark Edel-Hunt
A voice and communication coach with a bilingual background and a talent for helping professionals simplify complex ideas and speak with clarity and confidence.
Head Coach
Jamie Chapman
Head Coach
Jamie Chapman
A professional actor and Head Coach with 27+ years’ experience helping UK and international clients speak clearly and with lasting confidence.
Head Coach
Sam Ferree
Head Coach
Sam Ferree
With 18+ years of global coaching experience, Sam empowers clients to find their voice, speak with purpose, and connect with genuine confidence.
Principal Coach
Becky Hayman
Principal Coach
Becky Hayman
A sales and customer service expert with 15+ years’ experience, Becky brings energy and clarity to help clients transform their corporate communication.
Principal Coach
Catherine York
Principal Coach
Catherine York
With 20 years’ experience and a warm, supportive approach, Catherine helps clients at all stages grow in confidence and communicate with clarity and impact.
Principal Coach
Gilly Sharpes
Principal Coach
Gilly Sharpes
With 20+ years’ experience, Gilly helps clients develop vocal confidence, presence and impact in a supportive and practical coaching space.
Principal Coach
Natasha Neeson
Principal Coach
Natasha Neeson
Known for her warmth and energy, Natasha helps clients grow in confidence, find their voice, and become clear, compelling communicators.
Principal Coach
Finn Hanlon
Principal Coach
Finn Hanlon
With over a decade of experience, Finn empowers professionals to lead with impact, connect authentically, and communicate with purpose.
Senior Coach
Adam Rhys-Charles
Senior Coach
Adam Rhys-Charles
With a passion for voice and expression, Adam helps clients unlock authentic communication and grow into the most confident version of themselves.
Senior Coach
Ali Tennant-Price
Senior Coach
Ali Tennant-Price
10 years experience and drawing from roots in both the creative and corp worlds. Ali blends rigour, warmth and real-world performance expertise to help even the most nervous speakers find clariy, confidence and ease.
Senior Coach
Christine Prouty
Senior Coach
Christine Prouty
With a background in psychology and storytelling, Christine empowers clients to communicate with clarity, confidence and genuine connection.
Senior Coach
Emmy Broomfield
Senior Coach
Emmy Broomfield
With a profound appreciation for the power of connection, Emmy brings warmth, energy and expertise to help clients unlock confidence, step into presence and navigate authenticity across their communication.
Senior Coach
Kate Guest
Senior Coach
Kate Guest
With a sharp ear for accent and a talent for interview coaching, Kate helps clients build clarity, confidence and authentic self-expression in high-stakes moments.
Senior Coach
Lola Rutherford
Senior Coach
Lola Rutherford
Blending voice and mindset coaching, Lola helps clients express themselves with confidence, connect with purpose, and show up as their best self.
Senior Coach
Arabella Gibbins
Senior Coach
Arabella Gibbins
Shaped by her own journey with voice, Arabella helps clients build confidence, find freedom in self-expression, and speak with heart and humanity.
Senior Coach
James Aitken
Senior Coach
James Aitken
With a background in language, dialect and education, James helps clients shift complex habits into clear, confident communication.
Senior Coach
Hannah Benjamin
Senior Coach
Hannah Benjamin
Drawing on over a decade of global experience, Hannah creates a supportive space for professionals to build confidence, find their voice, and unlock new possibilities.
Senior Coach
Katie Fry
Senior Coach
Katie Fry
With a background in performance, presenting, life coaching and sales, I help people communicate with clarity, confidence and authenticity.
Senior Coach
Zoe Zimin Ho
Senior Coach
Zoe Zimin Ho
Blending artistry, research and empathy, Zoe creates a playful and inclusive space where clients feel safe to explore, grow, and speak with authenticity.
Senior Coach
Abby Sheridan
Senior Coach
Abby Sheridan
With a love of storytelling and accent work, Abby helps clients build confidence, connect authentically, and speak with clarity and ease.
Head of Coaching for Organisations
Cat Clancy
Head of Coaching for Organisations
Cat Clancy
A corporate communication specialist with 15+ years’ experience helping individuals and teams communicate with clarity, credibility and impact.
Yes! We are not a cookie cutter one-size fits all approach. Our courses are made to fit you and never the other way round! The first step is a Discovery Call with one of our Client Success Managers so we can understand your communication goals. Then we recommend a coach that best fits your needs. In the taster or first session your coach will design a course programme tailored to your needs and goals.
We offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (choose from 3 locations: Mayfair, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out.
If you’re ready for your next course you can explore our advanced courses by clicking here and on each Advanced Course page you can book straight to course. If you have any other queries, please get in touch via email office@londonspeechworkshop.com or call us on 020 3820 5783.
All courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any un-booked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.
We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.