London Speech Workshop

Our Team

It all starts with the Team. Our people are kind, passionate and truly brilliant, and we encourage them to bring themselves to work every single day, support each other to be brilliant and live our values in everything they do. We truly love what we have created and the good we do in the world. We hope we get the chance to show you.

London Speech Workshop Team in 2026
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Kindness, Authenticity and Empowerment. Welcome to our Team

We have made a commitment to reflect the good we are doing in the world, internally. We have to be a mirror to have full congruence. As such, we attract truly good people, purpose driven, kind, with grit – who are driven to make a difference. Then we push ourselves to live and breathe our values day-to-day, with colleagues, clients and everyone else.

If we don’t live these values within our organisation, we cannot drive them out through what we do for our clients, and, top to bottom, we regularly challenge ourselves on whether we are living up to these values. Values are not just a set of beliefs, they are actions; words and deeds. We recruit people who share these core values, and from day one, we support and challenge people to work every day in accordance with them.

The Hub Team (Operations)

Laura Moroney London Speech Workshop portrait
Tyana Smith London Speech Workshop portrait
Owen Taylor London Speech Workshop portrait

Laura Moroney

Operations Director

Our resident scouser, Laura is the definition of the swan analogy. Always calm, no matter how many plates there are to spin. She loves problem solving and is incredibly process driven; using that alongside her exceptional organisation skills Laura, and the operations team, are continually improving our systems and processes to keep up with our new initiatives to ensure we are delivering the best possible experience for our clients. Laura studied French & Spanish at University, so wholeheartedly relates to that frustrating feeling of communication nuances holding you back from being authentically you. Like Sofia Vergara says, “Do you know how smart I am in Spanish?!” We get it! It’s hard to be the same brilliant you in a second language. Laura loves seeing these clients work with LSW and becoming the best communicators they can be. Aside from LSW, if she’s not dining out at lovely restaurants, she’s planning her next trip. Laura’s already visited 52 countries and is not stopping there!

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Tyana Smith

Client & Operations Executive

Meet Tyana, the heart behind the role of Client & Operations Executive at LSW. Known for a blend of heartfelt enthusiasm and unwavering professionalism, Tyana is the person clients turn to for support and solutions. Whether it’s through a caring voice on the phone or a thoughtful email response, Tyana takes pride in independently resolving issues and anticipating client needs with a warm approach. Drawing inspiration from Socrates’ wisdom, Tyana embodies the LSW’s mission to empower clients in their personal growth and communication. This commitment is built on a rich background of multifaceted customer-facing roles. As Tyana steps into LSW’s collaborative environment, there’s an infectious excitement for the chance to be part of a team that transforms lives through the art of communication. With a history of building lasting relationships and a genuine desire to support each individual’s quest for wisdom, Tyana is someone you can trust on your path to personal and professional excellence at LSW!

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Owen Taylor

Client Logistics Executive

Owen oversees our corporate deliveries at LSW and ensures team workshops run seamlessly. Detail-driven and client-focused, he combines operational expertise with a personable approach, fostering strong relationships with clients and consistently delivering high-quality outcomes. Owen loves a range of activities including running, woodwork, baking and blue cheese. His work, combined with a breadth of knowledge and occasional pearls of wisdom, makes Owen a trusted member of the team.

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Sharing the Magic (Commercial & Sales)

Shree Thakker Portrait in 2026
Mia Papania London Speech Workshop portrait
Katie Fry London Speech Workshop portrait version 2
Hannah Irwin London Speech Workshop portrait

Shree Thakker

Head of Sales

Introducing Shree, the spiritual soul who’s always dreamed of making a difference in the world! She discovered her true calling as Head of Sales at LSW, where her love for helping others meets her passion for Sales Development. Shree isn’t just about hitting targets, she’s all about creating meaningful connections and long lasting relationships. Quality is her mantra and she’s determined to change the world – one conversation at a time. Outside of work, you’ll find Shree unleashing her inner strength in kickboxing lessons. When she’s not throwing some punches, she’s treasuring all her joy, laughing in her shared moments with family & friends.

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Mia Papania

Client Success Lead

Meet Mia, the effervescent maestro of Client Success at London Speech Workshop. With a background as colourful as a rainbow unicorn, Mia’s journey to LSW has been nothing short of a whirlwind adventure. After spending nine years navigating the intricate world of finance, Mia decided to sprinkle her entrepreneurial fairy dust and spent seven years running her own startup. Along the way, she discovered the magical power of effective communication, realising that it’s the secret ingredient to both personal and professional triumphs. In Mia’s world, every interaction is an opportunity for connection and every challenge is a chance for growth. She understands that communication isn’t just about words; it’s about building bridges between hearts and minds. With Mia on your side, you’re not just a client; you’re a cherished companion on a journey to communication enlightenment.

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Katie Fry

Client Success Manager

Katie is very passionate about people. She finds true joy in helping others to find their power and excel beyond what they thought possible. As a Wellbeing and Empowerment coach, the client always comes first, an ethos shared by London Speech Workshop. Katie is so inspired by the team’s commitment to helping others to succeed. ‘In service of the client’ was a term Katie heard on her first day working with London Speech Workshop and it is the very mantra that runs through the whole company. A team of friendly, dedicated and inspiring people devoted to helping you find your authentic and confident self. Katie is so excited to speak to you, work out what is best for you and help you to move forward!

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Hannah Irwin

Client Success Manager

At London Speech Workshop, Hannah works closely with clients and partners to support their journey, ensuring a positive experience from first conversation to ongoing collaboration. She is driven by a genuine belief in the power of connection and communication to create lasting success.

With a background in Client Success and Strategic Partnerships, she brings a people-first approach to LSW and a passion for building trusted, long-term relationships. Hannah thrives on understanding individual needs, finding practical solutions, and creating partnerships that feel seamless, supported, and impactful.

In her spare time, if she’s not ferrying the kids to birthday parties, you can find her on the netball or tennis court or planning – she is always planning something!

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Marketing Team

William Gadsby Peet London Speech Workshop portrait
Paula Wu London Speech Workshop portrait version 2

Jess Gjini

Marketing Manager (on Maternity Leave)

William Gadsby Peet

Chief Marketing Officer

Paula Wu

Marketing Manager (Maternity Cover)

Paula brings LSW’s work to life across campaigns, content, partnerships and digital journeys – making sure the right messages reach the right people at the right moment. From shaping strategy and storytelling to obsessing (happily) over SEO, emails and brand details, she loves turning thoughtful communication into meaningful impact. With a background in growth-focused marketing and digital strategy, Paula blends creativity with structure to help LSW grow with intention. Outside of work, you’ll usually find her exploring new food spots with her dog or planning her next adventure – always with a good playlist and a strong coffee in hand.

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Founder & CEO

Emma Serlin Portrait in 2026

Emma Serlin

Founder & CEO

One of Emma’s values is adventure – she gets a thrill from the adventure of running LSW, having ideas one minute that can become reality the next. The people who work at LSW are kind, hard working and passionate about doing their bit to make the world a better place – and she feels seriously proud to be spearheading our company with such a lovely bunch. Her background is a colourful tapestry: she started with an MA in Philosophy and English Literature from Edinburgh University, and went on to do a post graduate at drama school, before working as a theatre director and producer. She also did an MSc in Psychology, trained in psychotherapy and as a life coach – the combination of which led to The Serlin Method™! In 2014 she set up a social enterprise for ex-offenders, and later wrote two books on communication. Her passion is about helping people to live their best lives – and it gives her absolute joy to hear the stories of transformation that happens for LSW clients every day. Outside of LSW, she like going to the theatre, food that looks like works of art and time spent in nature.

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Daisy

Chief Morale Officer

Daisy, our esteemed Chief Morale Officer, is not your average team member. With a bark that’s heard across the office and a wag that can brighten even the gloomiest of Mondays, Daisy has ambitions that soar beyond the conventional canine dreams. Her daily to-do list includes optimising tail wags, perfecting the art of the welcoming sniff, and leading by example in the pursuit of work-life balance (emphasis on life). Daisy’s future aspirations? To revolutionise the office break with mandatory playtime sessions and to ensure every team member masters the art of the belly rub. Her motto: “Why lead with a bark when a wag speaks volumes?” With Daisy at the helm of morale, the office is a place where laughter is the soundtrack and joy the currency.

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Communication Coaches

Communication Coaches 

Job Description – May 2026

London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.

Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.

We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.


The Opportunity

We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.

This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.


Who We’re Looking For

We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.

You will likely have:

  • 4+ years’ experience in communication coaching, teaching, or related fields
  • A background in voice, communication, performance, or coaching
  • Excellent listening skills and a strong ear for nuance
  • High emotional intelligence and the ability to build trust quickly
  • A natural ability to connect, empower, and bring out the best in others
  • A genuine passion for communication and personal development

Desirable (but not essential):

  • MA in Voice Studies, Communication, or similar
  • Understanding of phonetics
  • Experience in Accent Softening

What Makes This Work Special

  • A truly supportive coaching community
    Regular socials, meet-ups, and ongoing development
  • Monthly Coaches Meetings
    A space to share “green lights” and “opportunities,” receive support, and celebrate each other
  • Consistent, high-quality client work
    You provide availability; we fill your schedule
  • Flexible, hybrid working
    Work from home and/or our boutique London offices
  • Outstanding operational support
    Our back-office team handles logistics so you can focus on coaching
  • Training in the Serlin Method®
    A powerful, practical, and deeply human approach that transforms how people communicate
  • A values-led culture
    Warm, creative, dynamic, and deeply committed to meaningful impact

Training & Start Timeline

  • Recruitment: Ongoing, with monthly selection days
  • Training Cohort: July or September 2026
  • Training Commitment: ~20–30 hours over 4–6 weeks
  • Start Date: Post-training (Autumn 2026)

Requirements

  • Minimum 2+ years coaching, teaching, or facilitation experience
  • Background in communication, voice, performance, or related field
  • Availability for 16+ hours per week (including some evenings/weekends)
  • Availability to attend training in September
  • Native or bilingual English speaker
  • Based within commutable distance of London

Compensation

  • Highly competitive rates
  • Discussed during the interview process

Diversity & Inclusion

We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.

If you require any adjustments during the process, please let us know.


How to Apply

Please send:

  • Your CV
  • A short email introducing yourself
  • A short video or voice note (max 2 minutes)

To: careers@londonspeechworkshop.com

Your video should include:

  1. Your full name
  2. Your relevant experience
  3. Why you’d like to work with London Speech Workshop
  4. Why you care about helping people become better communicators
  5. Your availability and current commitments

Final Note

We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.

Management Accountant / Finance Lead

Management Accountant / Finance Lead at London Speech Workshop

London (Hybrid) | Part-time (2.5 to 3  days/week) | £45k to 60K FTE depending on experience

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.

We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.

We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.

The Role

This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.

You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.

Working Setup

  • 3–4 days per week (flexible)
  • Remote-first
  • One full day in the Farringdon office every fortnight (Tuesday or Thursday)

What You’ll Own

1. Financial Operations 

  • Daily bookkeeping in Xero across B2B and B2C
  • Payroll preparation and reconciliation
  • Credit control and client invoicing
  • Bank reconciliation and payment tracking
  • Managing accounts payable and receivable
  • Maintaining clean, accurate financial records with minimal oversight
  • Liaising with external accountants (year-end, VAT, tax)
  • Payroll preparation and reconciliation including pension submissions and auto enrolment 

2. Reporting, Compliance & Cashflow

  • Monthly management reporting (P&L, summaries, insights)
  • VAT returns and tax coordination
  • Monthly cashflow forecast
  • Clear visibility on cash position, risks, and liabilities
  • The production and maintenance of annual budgets, with regular forecasting and variance reporting

3. Commercial Insight & Strategy

  • Provide financial clarity to support decision-making
  • Translate numbers into clear, actionable insight
  • Help ensure revenue growth aligns with profitability

4. Business Modelling & Analysis

  • Analyse B2C performance (pricing, discounting, utilisation)
  • Model coach capacity, hiring decisions, and revenue potential
  • Support development of B2B commercial models (e.g. retainers, larger contracts)
  • Build simple financial models to guide strategic decisions

5. Cost & Efficiency

  • Review cost base and identify inefficiencies or savings
  • Recommend leaner ways of operating
  • Explore automation/AI opportunities where relevant

6. Incentives & Performance Metrics

  • Support design of:
    • Coach incentive structures
    • Bonus and profit-share models
  • Model key metrics such as:
    • Customer lifetime value (LTV)
    • Cost of sales
    • Utilisation and capacity

Who You Are

  • A qualified accountant ( ACA/ACCA/CIMA)
  • 3+ years in a bookkeeping / finance role
  • Strong Xero proficiency (non-negotiable)
  • Experience with payroll, VAT, and reconciliations
  • Comfortable owning the day-to-day finance function independently
  • Commercially minded — you go beyond reporting
  • Strong organisational and admin skills
  • Clear, warm communicator
  • Proactive problem-solver who anticipates needs
  • Experience supporting founders or small teams is a plus

Why Join Us

  • Flexible, part-time role with real autonomy
  • A values-led, human business doing meaningful work
  • A rare blend of execution and strategic input
  • Opportunity to shape financial clarity and growth

How to Apply

 

Marketing Director Role at London Speech Workshop 

Marketing Director, London Speech Workshop 

London (Hybrid) | £50–75k + bonus

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation, for individuals and organisations alike.

We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.

We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.

The Role

This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.

One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.

What You’ll Own

Growth & Funnel Performance

  • Own the full funnel: awareness → lead → nurture → conversion
  • Build and optimise landing pages, journeys, and conversion flows
  • Run continuous testing (CRO, A/B, messaging) to improve performance

Paid & Performance Marketing

  • Own strategy and results across PPC (Google, Meta, LinkedIn, YouTube)
  • Manage agencies and freelancers — setting direction and pushing for better ROI
  • Allocate budget based on data, not instinct

Campaigns, Content & Execution

  • Plan and deliver campaigns across email, organic, paid, and partnerships
  • Shape high-converting landing pages, lead magnets, and email sequences
  • Ensure all content is on-brand: intelligent, warm, human, and impactful

Data, Team & Systems

  • Be obsessed with metrics: conversion, CAC, LTV, engagement
  • Own HubSpot (or similar): automation, segmentation, reporting
  • Manage and develop a Marketing Manager; brief and oversee designers and developers

Who You Are

  • 6–10+ years in growth and performance marketing
  • Have owned PPC and know what “good” looks like
  • Have built funnels and campaigns yourself — not just directed them
  • Confident with HubSpot, Figma/Canva, and analytics platforms
  • Strong copy instincts and an eye for conversion
  • Commercially sharp, driven by results not vanity metrics
  • Genuinely curious about people, behaviour, and what makes communication work

Salary & Benefits

  • £50,000–£75,000 DOE + performance bonus
  • Hybrid (2 days/week in our London office)
  • Learning budget + access to our training
  • A fast-moving, ideas-friendly team that lives what it teaches

How to Apply

  • Send your CV, a short cover note, and a max 2-minute video or voice note to Emma at careers@londonspeechworkshop.com
  • In the video, tell us: what excites you about this role, a marketing project you’re proud of, and your salary expectations.