UK's #1 Communication Coaching Experts
Navigate Conflict With Care & Grace
In a world where conflict is avoided or mishandled, the most trusted people are those who navigate it with intention. In our Navigating Conflict programme, you’ll learn to:
- Give Feedback Without Damaging Trust: Deliver honesty that strengthens, not strains.
- Stay Grounded When Emotions Rise: Regulate your reactions so you can respond with intention.
- Lead Difficult Conversations: Have the conversations you’ve been avoiding, with confidence and care.
Get started with a 1-hour Taster Session, or if you have
questions, book a free 15-minute Discovery Call.
Join thousands who’ve transformed their communication – with a ★★★★★ Google rating from over 100 reviews
Trusted by
Right vs wrong gets you nowhere.
Those who navigate conflict well aren’t the ones who argue better. They’re the ones who understand more, manage themselves better, and speak with greater care and courage. Our Navigating Conflict programme is built around three core elements:
- Know Yourself: Understand your triggers and manage your reactions under pressure.
- Know Them: Step into the other person’s world and understand what’s really driving them.
- Navigate Together: Deliver feedback that builds trust, and have the conversations you’ve been putting off.
The Serlin Method™ Tools You'll Learn
The Serlin Method tools exist nowhere else. Grounded in psychology, performance, and coaching – and refined over decades of practice – each one is designed to create lasting change from the inside out. Here’s a glimpse of what you’ll master in Navigating Conflict:
Five Perspectives
Move beyond right vs wrong into the perspectives for mutual understanding and real resolution.
Perfect for
- Breaking out of win/lose thinking in the heat of the moment
- Finding the common ground that neither side could see alone
- Shifting a stuck dynamic into genuine collaboration
Empathy Hat
Step genuinely into the other person’s world – not to agree, but to understand.
Perfect for
- Preparing for a conversation with someone who feels impossible to reach
- Dissolving defensiveness before it shuts the conversation down
- Turning opposition into unexpected common ground
CEDAR Tool
Stay rooted – regulated, empathetic, and responsive – when someone is pushing back.
Perfect for
- Managing your own emotional response under pressure
- Responding thoughtfully instead of reacting instinctively
- Staying fully present when the conversation gets difficult
Who This Programme Is For
You stay quiet in the moments that matter. But afterwards, you replay it wishing you’d said what you really thought.
You care about getting it right. But you swing between being too direct and saying nothing at all.
You want to stay steady in conflict. But emotion takes over and you lose access to yourself.
Review from Navigating Conflict Client
Before working with Lola, my lack of confidence was a significant professional hurdle. I would often stay silent in meetings even when I had valuable insights, shunning the spotlight. This avoidance was impacting my professional growth and leaving me feeling frustrated and overlooked… The course itself is brilliant – structured with a diverse array of systems and tips that should cater to every learning style.
Without a doubt, the best investment I’ve made in myself. The team at LSW are fantastic – from the office to the coaches.
Damien D.
What This Programme Includes
Rewatch & Reflect Every session is filmed or voice-recorded, so you can witness your own progress. Often, this is the moment clients realise just how much has shifted.
Navigating Conflict Manual: 100-page Manual A rich, comprehensive companion to everything you’ll learn – tools, frameworks, and exercises to return to whenever you need them.
Challenges For You To Work Through The real work happens between sessions. Your assignments are designed to embed new habits directly into your daily life.
Impact Framework A clear structure that brings your journey into focus with a personalised report at programme end, capturing your growth.
Coaching Roadmap Every programme is built around your goals, communication style, and what matters most in your life. Nothing generic. Nothing off-the-shelf.
Our Guarantee We’re confident in the results and we back that with a full refund if you don’t feel the difference.
Three paths, shaped around you
Every programme includes bespoke coaching, session recordings, your programme manual, weekly assignments, a Personal Charter, and a final report. What differs is pace, depth, and how far you want to go.
Choose the level of support that best fits your goals:
Essential Programme
Focused. Practical. Immediately impactful.
For professionals who want meaningful change, quickly. Five sessions of concentrated, deeply personalised work that shifts how you show up in the moments that matter.
Classic Programme
Slower. Deeper. Lasting.
For those ready to go further. Ten sessions that don’t rush, building mastery layer by layer and creating change that is not just lasting, but genuinely embodied.
Mastery Programme
Expansive. Tailored. Transformative.
For those who want to go the whole way. Fifteen sessions of our deepest, most personalised work, with the flexibility to fold in tools from any of our other programmes.
Not sure where to get started?
Book a free 15 minute discovery call
Transforming Lives Since 2008
I stood up in front of over 100 people, spoke from my heart, and the strangest thing is I enjoyed it. I can’t believe the transformation from absolute fear and dread to enjoyment
I noticed the difference super quickly – within a few weeks. It’s forced me into really good habits, made me aware of how I can improve and now I have tools at my finger tips that make a real difference.
“They do recordings on your first and last session and the difference in the way you sound is amazing. Their approach is very structured and tailored to your needs.”
The sessions were great! Very informative and adaptive – focused on improving my interview skills
My coach’s 1:1 sessions and the handbook will remain my lifetime guide.
The course was tailored to my needs and I had a lot of fun adding colour to my voice, improving intonation and increasing my confidence.
The improvement is remarkable – I now face public speaking with excitement and confidence.
I could see myself growing more confident, and my communication clearly improved, both at work and in my personal life.
There was a robust methodology tailored to my specific needs
I stood up in front of over 100 people, spoke from my heart, and the strangest thing is I enjoyed it. I can’t believe the transformation from absolute fear and dread to enjoyment
I noticed the difference super quickly – within a few weeks. It’s forced me into really good habits, made me aware of how I can improve and now I have tools at my finger tips that make a real difference.
“They do recordings on your first and last session and the difference in the way you sound is amazing. Their approach is very structured and tailored to your needs.”
The sessions were great! Very informative and adaptive – focused on improving my interview skills
My coach’s 1:1 sessions and the handbook will remain my lifetime guide.
The course was tailored to my needs and I had a lot of fun adding colour to my voice, improving intonation and increasing my confidence.
The improvement is remarkable – I now face public speaking with excitement and confidence.
I could see myself growing more confident, and my communication clearly improved, both at work and in my personal life.
There was a robust methodology tailored to my specific needs
Meet Our Coaches
Head Coach
Mark Edel-Hunt
Head Coach
Mark Edel-Hunt
A voice and communication coach with a bilingual background and a talent for helping professionals simplify complex ideas and speak with clarity and confidence.
Head Coach
Jamie Chapman
Head Coach
Jamie Chapman
A professional actor and Head Coach with 27+ years’ experience helping UK and international clients speak clearly and with lasting confidence.
Head Coach
Sam Ferree
Head Coach
Sam Ferree
With 18+ years of global coaching experience, Sam empowers clients to find their voice, speak with purpose, and connect with genuine confidence.
Principal Coach
Becky Hayman
Principal Coach
Becky Hayman
A sales and customer service expert with 15+ years’ experience, Becky brings energy and clarity to help clients transform their corporate communication.
Principal Coach
Catherine York
Principal Coach
Catherine York
With 20 years’ experience and a warm, supportive approach, Catherine helps clients at all stages grow in confidence and communicate with clarity and impact.
Principal Coach
Gilly Sharpes
Principal Coach
Gilly Sharpes
With 20+ years’ experience, Gilly helps clients develop vocal confidence, presence and impact in a supportive and practical coaching space.
Principal Coach
Natasha Neeson
Principal Coach
Natasha Neeson
Known for her warmth and energy, Natasha helps clients grow in confidence, find their voice, and become clear, compelling communicators.
Principal Coach
Finn Hanlon
Principal Coach
Finn Hanlon
With over a decade of experience, Finn empowers professionals to lead with impact, connect authentically, and communicate with purpose.
Senior Coach
Adam Rhys-Charles
Senior Coach
Adam Rhys-Charles
With a passion for voice and expression, Adam helps clients unlock authentic communication and grow into the most confident version of themselves.
Senior Coach
Ali Tennant-Price
Senior Coach
Ali Tennant-Price
10 years experience and drawing from roots in both the creative and corp worlds. Ali blends rigour, warmth and real-world performance expertise to help even the most nervous speakers find clariy, confidence and ease.
Senior Coach
Christine Prouty
Senior Coach
Christine Prouty
With a background in psychology and storytelling, Christine empowers clients to communicate with clarity, confidence and genuine connection.
Senior Coach
Emmy Broomfield
Senior Coach
Emmy Broomfield
With a profound appreciation for the power of connection, Emmy brings warmth, energy and expertise to help clients unlock confidence, step into presence and navigate authenticity across their communication.
Senior Coach
Kate Guest
Senior Coach
Kate Guest
With a sharp ear for accent and a talent for interview coaching, Kate helps clients build clarity, confidence and authentic self-expression in high-stakes moments.
Senior Coach
Lola Rutherford
Senior Coach
Lola Rutherford
Blending voice and mindset coaching, Lola helps clients express themselves with confidence, connect with purpose, and show up as their best self.
Senior Coach
Arabella Gibbins
Senior Coach
Arabella Gibbins
Shaped by her own journey with voice, Arabella helps clients build confidence, find freedom in self-expression, and speak with heart and humanity.
Senior Coach
James Aitken
Senior Coach
James Aitken
With a background in language, dialect and education, James helps clients shift complex habits into clear, confident communication.
Senior Coach
Hannah Benjamin
Senior Coach
Hannah Benjamin
Drawing on over a decade of global experience, Hannah creates a supportive space for professionals to build confidence, find their voice, and unlock new possibilities.
Senior Coach
Katie Fry
Senior Coach
Katie Fry
With a background in performance, presenting, life coaching and sales, I help people communicate with clarity, confidence and authenticity.
Senior Coach
Zoe Zimin Ho
Senior Coach
Zoe Zimin Ho
Blending artistry, research and empathy, Zoe creates a playful and inclusive space where clients feel safe to explore, grow, and speak with authenticity.
Senior Coach
Abby Sheridan
Senior Coach
Abby Sheridan
With a love of storytelling and accent work, Abby helps clients build confidence, connect authentically, and speak with clarity and ease.
Head of Coaching for Organisations
Cat Clancy
Head of Coaching for Organisations
Cat Clancy
A corporate communication specialist with 15+ years’ experience helping individuals and teams communicate with clarity, credibility and impact.
Yes! We are not a cookie cutter one-size fits all approach. Our programmes are made to fit you and never the other way round! The first step is a Discovery Call with one of our Client Success Managers so we can understand your communication goals. Then we recommend a coach that best fits your needs. In the taster or first session your coach will design a course programme tailored to your needs and goals.
We offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (choose from 3 locations: Mayfair, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out.
If you’re ready for your next programme you can explore our advanced courses by clicking here and on each Advanced Course page you can book straight to programme. If you have any other queries, please get in touch via email office@londonspeechworkshop.com or call us on 020 3820 5783.
All programmes are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any un-booked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat programme, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.
We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.
Looking for a Deeper Dive?
Our brochure outlines everything you need to know – from programme formats and timelines to real business outcomes we’ve helped deliver. Perfect for sharing with stakeholders or building a business case.
