London Speech Workshop | Genuine Connection & Rapport Pathway

KIND CULTURES PATHWAY

Build the Psychological Safety That Fuels Performance

When people feel safe to speak up, challenge the status quo, and take smart risks, collaboration flourishes. We prove that Kindness is not a soft skill, it is the strategic rigour required to build resilience, retain top talent, and drive sustainable growth.

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When Psychological Safety Is Missing, Performance Suffers

When kindness and trust are absent, the impact is corrosive.

Teams hold back critical feedback. Small misunderstandings compound into systemic issues. Innovation dies because collaboration becomes polite rather than productive.

This pathway turns kindness into a strategic capability. We teach your people to communicate with the empathy and courage required to make accountability feel fair, feedback feel safe, and collaboration feel real.

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Mindset Shift

Kindness is nice to have, but performance comes first.

Kindness is a performance multiplier that fuels speed.

Behaviour Shift

Surface-level politeness and siloed work.

Open dialogue, shared ownership, and psychological safety.

Skill Shift

Avoiding conflict or giving vague feedback be “nice”.

Communicating with empathy, clarity, and courage in high-stakes moments.

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Recommended Workshops in This Pathway

Each LSW Pathway can be delivered as a short, high-impact series or expanded for deeper transformation. These are the core workshops that form this Pathway’s foundation:

Creating a Culture of Care

Builds visible authority and authentic gravitas so leaders communicate with clarity, confidence and impact.

Outcomes

Make respectful, empowered requests that drive action without friction
Handle interruptions and pushback inclusively and gracefully
Recognise colleagues meaningfully to build value and belonging

Stronger Together

Provides tools to stay composed and constructive in moments of tension, turning conflict into collaboration.

Outcomes

Champion collective strengths to unlock higher engagement and retention
Navigate disagreement skilfully using ‘Yes and Land’ to maintain momentum
Foster psychological safety to ensure diverse perspectives are heard and integrated

Feedback Without Fear

Turns feedback into growth through courageous compassionate conversations that build trust.

Outcomes

Use a repeatable framework for giving difficult feedback safely
Balance clarity and empathy to separate the person from the problem
Make actionable requests that lead to growth rather than resentment

The Art of Connection

Builds the skills to foster authentic, values-based connection that fuels loyalty and trust.

Outcomes

Listen with empathy and depth to make colleagues feel truly understood
Ask powerful, open questions that unlock honest conversation
Identify shared values to bridge the gap between siloed teams

The Art of Empathy

Equips leaders to understand people and respond with emotional intelligence.

Outcomes

Uncover what truly matters to your colleagues to reduce friction
Read non-verbal cues to spot burnout or disengagement early
Hold space for others with authenticity and care during high-stress periods

Grace Under Pressure

Transforms feedback into a catalyst for development by teaching compassionate conversations that strengthen trust.

Outcomes

Remain calm and grounded when the cultural temperature rises
Disagree constructively without escalating tension
Use empathy to de-escalate defensiveness in others

Speaking up With Gravitas

Teaches professionals how to build trust and connection quickly in any room through listening and authentic warmth.

Outcomes

Reframe imposter syndrome to stop it from silencing valuable contributions
Strengthen inner self-belief to model confidence for the wider team
Develop the calm, grounded assurance needed to lead with conviction

The Art of Rapport

Teaches professionals how to build trust and connection quickly in any room through listening and authentic warmth.

Outcomes

Build trust via practical connection techniques that break down barriers
Make colleagues feel deeply heard and understood to increase belonging
Align body language and energy to lower resistance and build safety

Optional Modules

Deepen Your Practice

Impact, Clarity & Self

Transforms imposter syndrome into grounded self-belief, empowering leaders to step into their voice with calm authority.

Outcomes

Reframe inner doubt to build grounded self-trust
Align voice and body to project natural gravitas
Command the room with clear, convincing delivery

Impact, Clarity & Presence

Clarifies values into a compelling narrative, equipping leaders with tools to communicate their impact.

Outcomes

Anchor in core values to lead with authentic confidence
Structure complex ideas to ensure clarity under pressure
Deliver inspiring presentations that connect and drive action

Role-Play Workshops

Practice newly learned tools in real-world scenarios. Bridge the gap between theory and behaviour, ensuring staff feel safe to use new skills when it counts.

Outcomes

Receive direct, expert coaching on real-world personal scenarios
Build muscle memory to handle difficult moments with grace
Gain the confidence to use new tools under pressure without reverting to old habits

Organisations Using this Pathway Report:

Psychological Safety & Innovation

Staff feel safe to speak up, challenge the status quo, and innovate without fear of judgment or retribution.

Deepened Trust & Morale

Teams focus on shared goals rather than internal politics, replacing friction with a resilient culture of care.

Constructive Candour

Difficult conversations stop being avoided. Create a culture of honest, calm problem-solving.

Higher Engagement & Retention

Turnover drops as staff feel a genuine sense of belonging, value, and loyalty.

LSW’s training directly elevated how our managers show up, influence, and lead in global meetings.

Elizabeth Oxford

Global Procurement Manager

Why this Pathway Works (and Sticks!)

True culture isn’t just a value statement on the wall. The Serlin Method™ works from the inside out, helping teams shift their Mindset, refine their Skillset, and transform their Behaviour. Hover or tap on each element to find out more.

Hover or tap on each element to find out more.

Mindset

Behaviour

Skillset

Integrity

Fluency

Confidence

AUTHENTIC CULTURE

Shift from self-protection to shared responsibility. Replace the fear of blame with the belief that every voice matters, and it is safe to speak up.

Move from polite silence to compassionate candour. The daily practice of active listening, inclusive meetings, and supporting colleagues under pressure.

Master the mechanics of empathy. From feedback frameworks and de-escalation techniques to the art of asking open questions that invite diverse thinking.

When your values (Mindset) align with your actions (Behaviour). Leaders stop just saying they care and start acting like it, building deep trust.

When the tools (Skillset) become your default reaction (Behaviour). Empathy stops feeling like an effort and becomes the natural way the team operates.

The inner belief (Mindset) backed by the right tools (Skillset). Teams feel confident to handle conflict or crises because they know how to repair the relationship.

The sweet spot where trust, emotional intelligence, and daily habits align. This is where fear disappears, innovation thrives, and people do their best work.

Flexible Formats for Your Organisation

Choose the depth that fits your strategic goals. Every format includes our Impact Framework, tracking measurable shifts in Psychological Safety, Team Cohesion, and Employee Retention.

Signature Talks

Ideal for teams that need to solve a specific communication friction point.

1 × 60-minute interactive session on The Power of Praise, featuring the Sunflower tool – a straightforward framework for meaningful recognition that builds confidence and strengthens team connection.

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Essential

Ideal for rapidly upskilling a cohort of leaders from theory to practice.

2 × half-day workshops

Embedding Sessions (1h each)

1 × 1:1 coaching session per person
1 × group coaching session per cohort

Free Consultation Call

Core

Ideal for ensuring new skills stick through sustained practice.

4 × half-day workshops

Embedding Sessions (1h each)

2 × 1:1 coaching session per person
2 × group coaching session per cohort

Free Consultation Call

Tailored

Ideal for a full and lasting cultural transformation

6 × half-day workshops

Embedding Sessions (1h each)

3 × 1:1 coaching session per person
3 × group coaching session per cohort

Free Consultation Call

Ready to build the trust, empathy, and connection that fuel high-performing teams?

Let’s help your people move beyond surface-level politeness. We’ll equip them with the courage to speak up, the empathy to support one another, and the psychological safety required to do their best work.

Schedule a call with our Head of Sales to discuss your team’s unique needs.

Shree Thakker

Head of Sales

Looking for a Deeper Dive?

Our brochure outlines everything you need to know – from programme formats and timelines to real business outcomes we’ve helped deliver. Perfect for sharing with stakeholders or building a business case.

Communication Coaches

Job Description – May 2026

London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.

Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.

We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.

The Opportunity

We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.

This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.

Who We’re Looking For

We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.

You will likely have:

4+ years’ experience in communication coaching, teaching, or related fields
A background in voice, communication, performance, or coaching
Excellent listening skills and a strong ear for nuance
High emotional intelligence and the ability to build trust quickly
A natural ability to connect, empower, and bring out the best in others
A genuine passion for communication and personal development

Desirable (but not essential):

MA in Voice Studies, Communication, or similar
Understanding of phonetics
Experience in Accent Softening

What Makes This Work Special

A truly supportive coaching community
Regular socials, meet-ups, and ongoing development
Monthly Coaches Meetings
A space to share “green lights” and “opportunities,” receive support, and celebrate each other
Consistent, high-quality client work
You provide availability; we fill your schedule
Flexible, hybrid working
Work from home and/or our boutique London offices
Outstanding operational support
Our back-office team handles logistics so you can focus on coaching
Training in the Serlin Method®
A powerful, practical, and deeply human approach that transforms how people communicate
A values-led culture
Warm, creative, dynamic, and deeply committed to meaningful impact

Training & Start Timeline

Recruitment: Ongoing, with monthly selection days
Training Cohort: July or September 2026
Training Commitment: ~20–30 hours over 4–6 weeks
Start Date: Post-training (Autumn 2026)

Requirements

Minimum 2+ years coaching, teaching, or facilitation experience
Background in communication, voice, performance, or related field
Availability for 16+ hours per week (including some evenings/weekends)
Availability to attend training in September
Native or bilingual English speaker
Based within commutable distance of London

Compensation

Highly competitive rates
Discussed during the interview process

Diversity & Inclusion

We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.

If you require any adjustments during the process, please let us know.

How to Apply

Please send:

Your CV
A short email introducing yourself
A short video or voice note (max 2 minutes)

To: careers@londonspeechworkshop.com

Your video should include:

Your full name
Your relevant experience
Why you’d like to work with London Speech Workshop
Why you care about helping people become better communicators
Your availability and current commitments

Final Note

We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.

Management Accountant / Finance Lead

Management Accountant / Finance Lead at London Speech Workshop

London (Hybrid) | Part-time (2.5 to 3 days/week) | £45k to 60K FTE depending on experience

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.

We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.

We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.

The Role

This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.

You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.

Working Setup

3–4 days per week (flexible)
Remote-first
One full day in the Farringdon office every fortnight (Tuesday or Thursday)

What You’ll Own

1. Financial Operations

Daily bookkeeping in Xero across B2B and B2C
Payroll preparation and reconciliation
Credit control and client invoicing
Bank reconciliation and payment tracking
Managing accounts payable and receivable
Maintaining clean, accurate financial records with minimal oversight
Liaising with external accountants (year-end, VAT, tax)
Payroll preparation and reconciliation including pension submissions and auto enrolment

2. Reporting, Compliance & Cashflow

Monthly management reporting (P&L, summaries, insights)
VAT returns and tax coordination
Monthly cashflow forecast
Clear visibility on cash position, risks, and liabilities
The production and maintenance of annual budgets, with regular forecasting and variance reporting

3. Commercial Insight & Strategy

Provide financial clarity to support decision-making
Translate numbers into clear, actionable insight
Help ensure revenue growth aligns with profitability

4. Business Modelling & Analysis

Analyse B2C performance (pricing, discounting, utilisation)
Model coach capacity, hiring decisions, and revenue potential
Support development of B2B commercial models (e.g. retainers, larger contracts)
Build simple financial models to guide strategic decisions

5. Cost & Efficiency

Review cost base and identify inefficiencies or savings
Recommend leaner ways of operating
Explore automation/AI opportunities where relevant

6. Incentives & Performance Metrics

Support design of:
- Coach incentive structures
- Bonus and profit-share models
Model key metrics such as:
- Customer lifetime value (LTV)
- Cost of sales
- Utilisation and capacity

Who You Are

A qualified accountant ( ACA/ACCA/CIMA)
3+ years in a bookkeeping / finance role
Strong Xero proficiency (non-negotiable)
Experience with payroll, VAT, and reconciliations
Comfortable owning the day-to-day finance function independently
Commercially minded — you go beyond reporting
Strong organisational and admin skills
Clear, warm communicator
Proactive problem-solver who anticipates needs
Experience supporting founders or small teams is a plus

Why Join Us

Flexible, part-time role with real autonomy
A values-led, human business doing meaningful work
A rare blend of execution and strategic input
Opportunity to shape financial clarity and growth

How to Apply

Send your CV to careers@londonspeechworkshop.com with a short email on why this role appeals and your suitability for the role

Marketing Director Role at London Speech Workshop

Marketing Director, London Speech Workshop

London (Hybrid) | £50–75k + bonus

About Us

We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.

We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.

The Role

This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.

One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.

What You’ll Own

Growth & Funnel Performance

Own the full funnel: awareness → lead → nurture → conversion
Build and optimise landing pages, journeys, and conversion flows
Run continuous testing (CRO, A/B, messaging) to improve performance

Paid & Performance Marketing

Own strategy and results across PPC (Google, Meta, LinkedIn, YouTube)
Manage agencies and freelancers — setting direction and pushing for better ROI
Allocate budget based on data, not instinct

Campaigns, Content & Execution

Plan and deliver campaigns across email, organic, paid, and partnerships
Shape high-converting landing pages, lead magnets, and email sequences
Ensure all content is on-brand: intelligent, warm, human, and impactful

Data, Team & Systems

Be obsessed with metrics: conversion, CAC, LTV, engagement
Own HubSpot (or similar): automation, segmentation, reporting
Manage and develop a Marketing Manager; brief and oversee designers and developers

Who You Are

6–10+ years in growth and performance marketing
Have owned PPC and know what “good” looks like
Have built funnels and campaigns yourself — not just directed them
Confident with HubSpot, Figma/Canva, and analytics platforms
Strong copy instincts and an eye for conversion
Commercially sharp, driven by results not vanity metrics
Genuinely curious about people, behaviour, and what makes communication work

Salary & Benefits

£50,000–£75,000 DOE + performance bonus
Hybrid (2 days/week in our London office)
Learning budget + access to our training
A fast-moving, ideas-friendly team that lives what it teaches

How to Apply

Send your CV, a short cover note, and a max 2-minute video or voice note to Emma at careers@londonspeechworkshop.com.
In the video, tell us: what excites you about this role, a marketing project you’re proud of, and your salary expectations.