London Speech Workshop

Our Team

It all starts with the Team. Our people are kind, passionate and truly brilliant, and we encourage them to bring themselves to work every single day, support each other to be brilliant and live our values in everything they do. We truly love what we have created and the good we do in the world. We hope we get the chance to show you.

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Kindness, Authenticity and Empowerment. Welcome to our Team

We have made a commitment to reflect the good we are doing in the world, internally. We have to be a mirror to have full congruence. As such, we attract truly good people, purpose driven, kind, with grit – who are driven to make a difference. Then we push ourselves to live and breathe our values day-to-day, with colleagues, clients and everyone else.

If we don’t live these values within our organisation, we cannot drive them out through what we do for our clients, and, top to bottom, we regularly challenge ourselves on whether we are living up to these values. Values are not just a set of beliefs, they are actions; words and deeds. We recruit people who share these core values, and from day one, we support and challenge people to work every day in accordance with them.

The Hub Team (Operations)

Laura Moroney

Operations Director

Our resident scouser, Laura is the definition of the swan analogy. Always calm, no matter how many plates there are to spin. She loves problem solving and is incredibly process driven; using that alongside her exceptional organisation skills Laura, and the operations team, are continually improving our systems and processes to keep up with our new initiatives to ensure we are delivering the best possible experience for our clients. Laura studied French & Spanish at University, so wholeheartedly relates to that frustrating feeling of communication nuances holding you back from being authentically you. Like Sofia Vergara says, “Do you know how smart I am in Spanish?!” We get it! It’s hard to be the same brilliant you in a second language. Laura loves seeing these clients work with LSW and becoming the best communicators they can be. Aside from LSW, if she’s not dining out at lovely restaurants, she’s planning her next trip. Laura’s already visited 52 countries and is not stopping there!

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Tyana Smith

Client & Operations Executive

Meet Tyana, the heart behind the role of Client & Operations Executive at LSW. Known for a blend of heartfelt enthusiasm and unwavering professionalism, Tyana is the person clients turn to for support and solutions. Whether it’s through a caring voice on the phone or a thoughtful email response, Tyana takes pride in independently resolving issues and anticipating client needs with a warm approach. Drawing inspiration from Socrates’ wisdom, Tyana embodies the LSW’s mission to empower clients in their personal growth and communication. This commitment is built on a rich background of multifaceted customer-facing roles. As Tyana steps into LSW’s collaborative environment, there’s an infectious excitement for the chance to be part of a team that transforms lives through the art of communication. With a history of building lasting relationships and a genuine desire to support each individual’s quest for wisdom, Tyana is someone you can trust on your path to personal and professional excellence at LSW!

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Owen Taylor

Client Experience Coordinator

Sharing the Magic (Commercial & Sales)

Shree Thakker

Head of Sales

Introducing Shree, the spiritual soul who’s always dreamed of making a difference in the world! She discovered her true calling as Head of Corporate at LSW, where her love for helping others meets her passion for Sales Development. Shree isn’t just about hitting targets, she’s all about creating meaningful connections and long lasting relationships. Quality is her mantra and she’s determined to change the world – one conversation at a time. Outside of work, you’ll find Shree unleashing her inner strength in kickboxing lessons. When she’s not throwing some punches, she’s treasuring all her joy, laughing in her shared moments with family & friends.

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Vicky Fenwick

Account Manager

Meet Vicky, the Account Manager and almost-Geordie of LSW. Vicky began her career as an English and Drama teacher, working both internationally and in the UK. This experience ignited her lifelong passion for communication, eventually guiding her to LSW after roles in recruitment and client management. She is a committed team player in and out of work, playing tag rugby in her spare time and uplifting and supporting her colleagues whenever she can. As a published writer of short stories, articles, and poetry, Vicky has a flair for storytelling and loves immersing herself in a good book, skills that enhance her ability to connect with clients and understand their unique narratives and needs. Alongside tag rugby, Vicky’s greatest passions are skiing, iced coffee (all year round), and adorable baby animals.

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Mia Papania

Client Success Lead

Meet Mia, the effervescent maestro of Client Success at London Speech Workshop. With a background as colourful as a rainbow unicorn, Mia’s journey to LSW has been nothing short of a whirlwind adventure. After spending nine years navigating the intricate world of finance, Mia decided to sprinkle her entrepreneurial fairy dust and spent seven years running her own startup. Along the way, she discovered the magical power of effective communication, realising that it’s the secret ingredient to both personal and professional triumphs. In Mia’s world, every interaction is an opportunity for connection and every challenge is a chance for growth. She understands that communication isn’t just about words; it’s about building bridges between hearts and minds. With Mia on your side, you’re not just a client; you’re a cherished companion on a journey to communication enlightenment.

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Katie Fry

Client Success Manager

Katie is very passionate about people. She finds true joy in helping others to find their power and excel beyond what they thought possible. As a Wellbeing and Empowerment coach, the client always comes first, an ethos shared by London Speech Workshop. Katie is so inspired by the team’s commitment to helping others to succeed. ‘In service of the client’ was a term Katie heard on her first day working with London Speech Workshop and it is the very mantra that runs through the whole company. A team of friendly, dedicated and inspiring people devoted to helping you find your authentic and confident self. Katie is so excited to speak to you, work out what is best for you and help you to move forward!

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Creative Genius Team

William Gadsby Peet

Chief Marketing Officer

Founder & CEO

Emma Serlin

Founder & CEO

One of Emma’s values is adventure – she gets a thrill from the adventure of running LSW, having ideas one minute that can become reality the next. The people who work at LSW are kind, hard working and passionate about doing their bit to make the world a better place – and she feels seriously proud to be spearheading our company with such a lovely bunch. Her background is a colourful tapestry: she started with an MA in Philosophy and English Literature from Edinburgh University, and went on to do a post graduate at drama school, before working as a theatre director and producer. She also did an MSc in Psychology, trained in psychotherapy and as a life coach – the combination of which led to The Serlin Method™! In 2014 she set up a social enterprise for ex-offenders, and later wrote two books on communication. Her passion is about helping people to live their best lives – and it gives her absolute joy to hear the stories of transformation that happens for LSW clients every day. Outside of LSW, she like going to the theatre, food that looks like works of art and time spent in nature.

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Daisy

Chief Morale Officer

Daisy, our esteemed Chief Morale Officer, is not your average team member. With a bark that’s heard across the office and a wag that can brighten even the gloomiest of Mondays, Daisy has ambitions that soar beyond the conventional canine dreams. Her daily to-do list includes optimising tail wags, perfecting the art of the welcoming sniff, and leading by example in the pursuit of work-life balance (emphasis on life). Daisy’s future aspirations? To revolutionise the office break with mandatory playtime sessions and to ensure every team member masters the art of the belly rub. Her motto: “Why lead with a bark when a wag speaks volumes?” With Daisy at the helm of morale, the office is a place where laughter is the soundtrack and joy the currency.

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