Empower your teams to:
Watch our video on Communication Training for Organisations
Our mission is powered by our three core values:
Authenticity: Empowering individuals to show up without the mask: real, confident, and able to make meaningful impact as their true selves.
Empowerment: Helping people grow in confidence, speak up, and lead boldly: making a difference by being fully and unapologetically themselves.
Kindness: Creating cultures of mutual respect, where people are kind to themselves and others, and everyone feels supported.
Our team training covers Four Communication Pillars which form the foundation of empowered, kind, and confident communication in the workplace and beyond. Each one addresses a key area of workplace communication. Most organisations begin with a full-day pillar workshop as the first step in our Growth Programme.
Show up with confidence.
This pillar helps individuals build inner confidence and presence, so they can speak up, own the room, and feel at ease being themselves — whether in meetings or everyday interactions. Participants learn to overcome self-doubt and develop a grounded, authentic voice.
The Result: Boosts confidence and well-being, reduces mental health-related absences, and unlocks the full potential of existing talent.
Inspire with clarity and heart.
Designed for presenters, leaders, and client-facing professionals, this pillar equips teams to communicate ideas that connect head-to-head and heart-to-heart. Participants learn how to craft clear messages, engage their audience, and deliver with authenticity.
The Result: Strengthens leadership communication, improves pitching and presentations and increases client and team buy-in.
Build trust in every conversation.
This pillar helps teams create real, human connection, whether with colleagues, clients, or customers. Participants develop listening skills, EQ, and value-alignment techniques that foster trust, deepen relationships, and strengthen collaboration.
The Result: Strengthens customer relationships and improves employee collaboration and retention through a more connected workplace culture.
Hard conversations with grace.
Navigating Conflict empowers managers and colleagues to manage feedback, disagreement, and tricky conversations with clarity and kindness. Tools support constructive dialogue, reduce defensiveness, and build mutual respect.
The Result: Reduces interpersonal friction, and builds a respectful, open culture that supports psychological safety and strong team dynamics.
Georgina Browes, Head of EU Policy, Airbnb
Carolann Gibson, Learning Experience Manager, Amazon
Theresa Rah, Communications Director - Korean Olympic Bid Team
K Gilmour, IT Manager - EY
Ray Massey, Underwriting Director - Tokyo Marine HCC
Alberto, Diageo
Aisha, John Lewis
Lilia, Christian Dior
Sarah, Wellcome Trust
Suzie Humpreys, UK National Sales Team - Church & Dwight
Tom Butcher, Sales Director - Medigold Health
Debra Orton, Head of Marketing - Mirabaud Asset Management
Our 3–6 month Growth Programme is designed to embed the powerful learning from your chosen Communication Pillar. It begins with a full-day workshop and includes three follow-up touchpoints to keep skills fresh, relevant, and integrated — driving lasting change across your team and organisation.
A full-day workshop immerses your team in your chosen Communication Pillar, blending experiential learning with practical tools from the Serlin Method®. It’s dynamic, sticky and engaging, and will shift real-world communication from day one.
Delivered 4–6 weeks after the workshop, this interactive session reinforces key learning through real-time feedback, shared experiences, and tailored guidance. Pre- and post-webinar questionnaires keep insights front of mind and support deeper skill embedding.
Scheduled 8–12 weeks after the workshop, each team member receives a personalised coaching session. These sessions complement group work by offering tailored support, focusing on individual goals, challenges, and practical application of the tools.
Held 12–24 weeks after the initial workshop, this practical half-day session brings learning full circle. Using real team scenarios, participants build confidence, fluency, and mastery in their new communication skills — ensuring the Growth Programme ends with lasting impact.
Expertise & Experience As trusted market leaders we offer world-class training based on the core foundations of psychology, neuroscience, performance and coaching, and have done so since 2008.
The Serlin Method Our trademarked methodology uses metaphors and tools that make learning ‘sticky’. It’s unique, it works and our clients love it because it’s fun, memorable and totally accessible.
The Impact Framework The Impact Framework is a four part process designed to measure, reinforce and sustain the shifts achieved through our workshops. This framework is included free of charge.
Our Coaches Handpicked for the EQ, warmth, talent and community skills, they deliver incredible results. The synergy between them, our method and our values- that’s our magic.
Our Values Empowerment-fishing rod, not fish. Kindness– kind community in all relationships. Authenticity– Bringing your true self to work.
B Corp Being B Corp certified is our promise to our planet to commit to a triple bottom line- People, Planet and Profit because caring for people and our Earth isn’t just what we do, it’s who we are.
0%
0%
0%
0%
In addition to the pillars we provide post course consultation calls, one hour troubleshooting webinars and half-day refresher workshops. We work in collaboration with you to deliver the right solution to power long-term, systemic change in your organisation.
Printed packs or digital manuals for every delegate
Interactive, world class expert-led workshops using practical tools
Embed learning through Communication Charters and assignments
1:1 coaching also available to provide personalised learning
Data assimilated from pre and post-workshop questionnaires
In the calendar to the right you can book your Consultation Call directly with Shree, our Head of Sales. She will listen to your needs, understand your values and company culture and recommend what we think could be a great fit, from our selection of pillars.
If Shree is unavailable, you can also book in a call with our Corporate Account Manager; Vicky, who will be able to support you with all of your communication goals.
Every programme is bespoke for your team.
Shree Thakker
Head of Sales
We start by getting to the heart of who you are. Through an Initial Consultation Call, we uncover what’s happening within your team and organisation, asking questions and exploring what matters. Then we play back our insights, balancing impactful solutions with your timing, budget, and goals.
We design a bespoke programme tailored to your team’s needs. The design incorporates responses to our Impact Baseline questionnaire which helps us understand where your people want to grow. Then using the unique Serlin Method™ and our expert coaches, we create solutions that work for you.
This is where the magic happens. Our expert coaches deliver a finely tuned, bespoke programme packed with interactive, sticky learning that meets your team’s needs, driving powerful results for them and your organisation.
Post-workshop, we assess our impact through our complimentary Impact Framework, designed to measure, reinforce and sustain shifts achieved through our workshops, as well as establish ROI. This framework is part of our commitment to your growth and success.
We start by getting to the heart of who you are. Through an Initial Consultation Call, we uncover what’s happening within your team and organisation, asking questions and exploring what matters. Then we play back our insights, balancing impactful solutions with your timing, budget, and goals.
We design a bespoke programme tailored to your team’s needs. The design incorporates responses to our Impact Baseline questionnaire which helps us understand where your people want to grow. Then using the unique Serlin Method™ and our expert coaches, we create solutions that work for you.
This is where the magic happens. Our expert coaches deliver a finely tuned, bespoke programme packed with interactive, sticky learning that meets your team’s needs, driving powerful results for them and your organisation.
Post-workshop, we assess our impact through our complimentary Impact Framework, designed to measure, reinforce and sustain shifts achieved through our workshops, as well as establish ROI. This framework is part of our commitment to your growth and success.
Simply fill out the form and you’ll instantly receive the download link to the brochure.
LSW needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Sign up to our monthly collection of brilliant articles, videos and helpful insights, where we’ll share with you:
✪ Priceless tips to help you improve everyday communication
✪ Transformational stories that will inspire you
✪ Our latest news, exclusive discounts and more!
You may unsubscribe from these communications at any time. For more information on how to unsubscribe, please review our Privacy Policy.
