Expert Conflict Resolution Training

Navigating Conflict

Available either as one-on-one coaching or team training, our Navigating Conflict course teaches the skills required to traverse complex communication scenarios with grace:

  • Master the art of handling tough conversations
  • Stay grounded and calm when under attack
  • Turn potential conflicts into constructive discussions
  • Learn which language is inflammatory and should be avoided

★★★★★ Google rating, based on 109 Reviews.

Interested in one-on-one coaching for yourself? Book a free 15-minute discovery call directly. For team training, download our corporate brochure.

Call us direct: +44 (0)20 3137 6323

Book a Free Discovery Call Download Team Brochure
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As Featured In

Communication Coaching That Works

The Serlin Method™ is designed to help you make changes through coaching that is engaging, sticky and drives real change. We have taken techniques used by the world’s best communicators and turned them into simple, intuitive tools that you can use every day.

Bespoke to You

From the beginning of your coaching journey your coach will take time to understand your communication goals, and then create a course tailored to your needs and goals, so you get the results you want.

Proven Method

Our trademarked method and tools are simple, yet the results are profound. Learning with us is fun and accessible, and the tools we equip you with last a lifetime.

A Touch of Magic

We have worked hard to make sure your learning experience with us is touched by magic, from the brilliance of your LSW coach through to the powerful metaphors in the method, to the support from the head office team.

See For Yourself

In each session we film and voice record so you can see and hear your progress for yourself. This puts you in the driving seat. It’s not about us telling you what is good, you get to see for yourself the profound effects of the tools.

What Our Navigating Conflict Clients Say

Google rating score 4.9 out of 5, based on 109 Reviews

"My tutor's 1:1 sessions and the handbook will remain my lifetime guide. "

Hailu

UK

"There was a robust methodology behind the courses, this was combined with a completely tailored approach to addressing my specific needs. "

J.

UK

"An investment you won’t regret. "

Yogender D

UK

"The improvement is remarkable; I now face public speaking with excitement and confidence. "

Felippe C

UK

"The team at LSW is exceptionally friendly and helpful, providing the highest standard of service. "

Gulnar

UK

Read more reviews

Discover a Plan That Suits You

Whichever package you choose, you’ll learn to dodge communication landmines and turn potential conflicts into constructive discussions. It’s all about striking that perfect balance between being honest and keeping it cool. Book straight to course stress-free with our money-back guarantee.

Essential

Navigating Conflict
5 x 1 hour sessions


Want to focus on the nuts and bolts of Navigating Conflict? This is the package for you. Simply pick the course in the area that will make the biggest impact and get going. You won't look back.
 
Senior Coach - £1,175
Principal Coach - £1,550
Head Coach - £1,850
(incl. VAT)
  • Handpicked tools from Navigating Conflict tailored around your goals and needs
  • A Navigating Conflict manual
  • Final report & continued learning plan

MOST POPULAR

Classic

Navigating Conflict
10 x 1 hour sessions
Or 2 Advanced Courses
5 x 1 hour sessions (per course)


Do two Advanced Courses tempt you? Or do you want to do an even deeper dive into Navigating Conflict to become a true expert? This is the package for you.
 
Senior Coach - £2,220
Principal Coach - £2,950
Head Coach - £3,500
(incl. VAT)
  • Handpicked tools tailored around your goals and needs
  • A manual for each of your chosen courses
  • Final report & continued learning
plan
  • Option to pay in 2 instalments

Deluxe

2 or 3 Advanced Courses
15 x 1 hour sessions (total)


Designed for individuals committed to achieving the highest level of proficiency and nuanced understanding of two or three Advanced Courses.
 
Senior Coach - £3,150
Principal Coach - £4,275
Head Coach - £4,995
(incl. VAT)
  • Handpicked tools tailored around your goals and needs
  • A manual for each of your chosen courses
  • Final report & continued learning
plan
  • Option to pay in 3 instalments
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Want to Have a Chat First?

If you’re not quite ready to book a course, why not have a free 15 minute Discovery call to find out more? In the call we will find out a bit more about your goals and challenges, and share with you how the course works and how it can help you achieve your communication goals.

Book a Free Discovery Call

Navigating Conflict: Sample Course Outline

Session 1
Five Perspectives - Perspectives 1 and 2

I’m right, you’re wrong and I’m wrong, you’re right. How and why they don’t work and what to do instead.

I’m right, you’re wrong and I’m wrong, you’re right. How and why they don’t work and what to do instead.

Session 2
Five Perspectives - Perspectives 3, 4 and 5

Learning to dance with perspectives 3, 4 and 5. Gear Neutral; I observe, Aware & Share; I feel and Just Ask; I’m curious.

Learning to dance with perspectives 3, 4 and 5. Gear Neutral; I observe, Aware & Share; I feel and Just Ask; I’m curious.

Session 3
COAST Tool

For giving difficult feedback the best thing you can do is go to the coast and adopt this five step structure.

For giving difficult feedback the best thing you can do is go to the coast and adopt this five step structure.

Session 4
CEDAR Tool

For receiving someone else’s frustrations and arriving at peaceful outcomes and mutual respect.

For receiving someone else’s frustrations and arriving at peaceful outcomes and mutual respect.

Session 5
World of Possibles

World of Possibles and Agree and Build, plus role-plays for specific tricky conversations.

World of Possibles and Agree and Build, plus role-plays for specific tricky conversations.

Book a Free 15-Min Discovery Call

  • Find out how our courses and method can work for you
  • Book your free 15 minute call into the calendar
  • Your Client Success Manager will call you on your mobile
  • They will discuss your goals and challenges and recommend a coach that best suits your needs
  • Our 1:1 Courses start from £1,225 for a six session programme

Call us direct: +44 (0)20 3137 6323

Download our Team Training Brochure

Simply fill out the form and you’ll instantly receive the download link to the brochure.

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Call us direct: +44 (0)20 3137 6323

Frequently Asked Questions

Is the course personalised to me?
v

Yes! We are not a cookie cutter one-size fits all approach. Our courses are made to fit you and never the other way round! The first step is a Discovery Call with one of our Client Success Managers so we can understand your communication goals. Then we recommend a coach that best fits your needs. In the taster or first session your coach will design a course programme tailored to your needs and goals.

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Do you offer in person coaching sessions?
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We offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (choose from 3 locations: Mayfair, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out.

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When does my course expire?
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All courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any un-booked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.

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What is your cancellation or rescheduling policy?
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We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.

Book with your Coach