The recent exchange between Ukrainian President Volodymyr Zelensky and former U.S. President Donald Trump has sparked significant discussion.
Many have pointed out Zelensky’s apparent struggle in handling the conversation with the emotional intelligence and strategic composure required for high-stakes diplomacy.
Watching the interaction unfold, it became clear that there were key moments where he could have adjusted his approach to achieve a more favourable outcome.
No Matter Who We Are Dealing With – We Need to Create Receptivity
One of the fundamental principles of effective communication, especially in conflict, is making the other person receptive to your message before presenting a challenge or request.
We do this through connecting – the C in our COAST tool.
This means showing appreciation and acknowledgment before moving into the substance of a discussion.
When people feel valued, they are far more likely to engage positively. This applies whether we are talking to a friend, a boss, or a world leader with significant power to impact our future.
How Zelensky Could Have Used COAST in the Moment
Had Zelensky applied the COAST tool, he could have transformed the conversation with Trump. Here’s how:
Connecting
Before making any requests, Zelensky could have established common ground:
“President Trump, I appreciate your commitment to finding a diplomatic solution. Your efforts to support Ukraine have made a real difference, and I respect the work you are doing to navigate these complex negotiations.”
Observing facts
Instead of reacting emotionally, he could have neutrally stated the situation:
“Ukraine is in a critical position where every decision we make now will impact millions of lives. I want to make sure we are aligned in the best way possible to achieve peace and stability.”
Asking them
Opening up space for Trump’s perspective would have kept him engaged:
“From your standpoint, what do you see as the key obstacles to achieving a sustainable resolution?”
Sharing impact
He could then have explained the stakes for Ukraine in a way that resonated with Trump’s interests:
“The choices we make together will not just affect Ukraine but will also shape how the world sees America’s leadership in diplomacy.”
Taking forward
Finally, he could have steered the conversation toward solutions:
“Let’s find a way to build on the progress we’ve made. Would you be open to discussing specific next steps that work for both of us?”
This approach would have created a far more constructive and receptive space for discussion.
How Zelensky could have used ‘OARpology’ to bring the mineral deal back on the table
Following the fallout of the conversation, Zelensky faced the challenge of repairing the relationship. A strategic and graceful apology using the OARpology tool could have helped him reopen diplomatic channels.
Own
Zelensky could acknowledge where his communication approach may not have served the negotiation well:
“President Trump, I want to acknowledge that in our last discussion, I may not have taken enough time to fully appreciate the support you and your team have been working on.”
Acknowledge
He can then recognize Trump’s perspective and effort:
“I recognize that building diplomatic agreements is a complex process, and I value the energy you have put into exploring solutions.”
Resolve
Finally, he can shift toward a positive next step:
“I’d like to find a way to move forward in a way that benefits both of our nations. Would you be open to revisiting the mineral deal discussions with fresh eyes and a focus on mutual gain?”
Final Thoughts: The Power of Graceful Communication in Diplomacy
High-stakes negotiations are not just about policy; they are about human dynamics.
Zelensky, while passionate about his cause, could have benefited greatly from slowing down, listening actively, and using strategic communication tools to create receptivity rather than resistance.
In any difficult conversation – whether in politics, business, or personal relationships – the key is to manage your response, not the other person’s behavior.
When you create space for the other party to feel heard and respected, they are far more likely to engage in meaningful dialogue.
For leaders, diplomats, and negotiators alike, mastering Navigating Conflict with Grace is not just an asset – it’s a necessity. The stakes are too high for communication missteps.
Would you like to learn how to apply these tools in your own high-stakes conversations? Explore our Navigating Conflict training at London Speech Workshop and start transforming the way you communicate.
Want to communicate with clarity and conviction?
Download our free eBook: ‘How to Speak More Clearly at Work’.
