Senior Coach
I am a Senior Coach at LSW – based in London, born and raised in Singapore, and shaped by my time living and working in New York City. I bring a keen technical ear alongside a playful approach, creating a supportive space where clients can discover more about their voice and be thoughtfully challenged.
I am a graduate of the American Musical and Dramatic Academy, and hold an MFA in Voice Studies from the Central School of Speech and Drama. My work is research-led, and I serve on the peer review editorial board of the Voice and Speech Review.
As a performer in New York, I developed a deep interest in voice work. I have firsthand experience working on my own accent confidence – I integrated new accent patterns into everyday communication while staying grounded in my own voice in order to succeed in auditions and in the industry.
I was diagnosed with dyspraxia in my 30s, and embrace all neurodiversity. I share the experience many of my clients have – having a rush of exciting, sparking thoughts that can be hard to organise in the moment. That’s why I value structure in my coaching, using clear frameworks to help shape and channel those ideas effectively.
Years of experience:
10
Worked with:
Availability
Monday
Farringdon Office from 4pm - 8:45pm
Friday
Remote from 10am - 1:30pm
Friday
Farringdon Office from 4pm - 8:45pm
Sunday
Remote from 10am - 5:30pm
Helping clients structure their thinking in real time, so they can speak clearly, coherently and confidently without needing to over-prepare.
Supporting clients to understand and manage nerves, using practical tools to feel calmer, more grounded and in control when communicating.
Encouraging clients to communicate in a way that feels natural and true to them, building trust and connection through genuine, aligned expression.
Developing greater variety and control in tone, pace and energy, allowing clients to bring their message to life and keep listeners engaged.
Providing clear, practical guidance on pronunciation and sound formation, helping clients refine their speech for greater clarity and confidence.
Equipping clients with frameworks and language to handle difficult conversations with clarity, empathy and confidence, even in high-pressure situations.
When a client shared in our session that for the first time he had found himself excited to speak and contribute in his last work meeting – something he’d normally approach with fear before our sessions. It made me so happy to hear that the work we were doing was translating, for him, into confidence and a joy for communicating.
Learning to organize my racing thoughts while embracing and loving my neurodivergence. Understanding how my brain works and finding ways to communicate clearly – for myself and for my audience – has been a transformative journey.
Brennan Lee Mulligan, a compelling storyteller and brilliant improviser.
A long walk through my neighbourhood park followed by a slow day of crafting, cooking, or gaming.
A taster session gives you the chance to trial the Serlin Method® with Zoe and make sure it's the perfect fit for your communication goals.
Book a TasterIf you know the course you want and you're ready to book it with Zoe, let's get started! Choose from 5, 10, or 15 sessions.
Book a CourseJob Description – May 2026
London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.
Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.
We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.
We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.
This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.
We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.
You will likely have:
Desirable (but not essential):
We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.
If you require any adjustments during the process, please let us know.
Please send:
To: careers@londonspeechworkshop.com
Your video should include:
We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.
London (Hybrid) | Part-time (2.5 to 3 days/week) | £45k to 60K FTE depending on experience
London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.
We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.
We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.
This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.
You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.
London (Hybrid) | £50–75k + bonus
London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation, for individuals and organisations alike.
We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.
We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.
This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.
One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.
Growth & Funnel Performance
Paid & Performance Marketing
Campaigns, Content & Execution
Data, Team & Systems