Case Study
Thurn Partners: Speaking With Authority and Calm
A team of managers and specialists from Thurn Partners, including leaders from sales, data science, and talent, joined LSW for two Full-Day Workshops. While confident in one-to-one conversations, many found it difficult to speak concisely, reduce filler words, and structure potentially challenging messages clearly under pressure.
25
Boost in team confidence from before the programme
100
Increase in confidence among those who began with low scores (>6/10)
5
Coach rating
79
Net Promoter Score
The Challenge
For many in the group, presence became harder to hold when conversations grew tense. Some were preparing for team updates and leadership conversations, potentially tricky situations that required confidence and connection.
The shared challenge was clear: to show up with authority and calm under pressure. While many had strong instincts, they lacked a repeatable approach and structure they could lean on when the stakes were high.
Confidence in these moments varied across the group, with the lowest third averaging 4.9 out of 10 before the workshop.
The Solution
The teams coach, Becky, introduced a set of practical tools that helped address these specific needs.
Stepping Stones supported participants in structuring their thoughts clearly and intentionally on the spot. Participants tried this out live in the workshop and found they could provide updates, pitches, and spontaneous responses unflustered.
Tools like Bodyspeak and Gesture helped sharpen delivery, focusing on using hands, pausing, and physical presence to reduce distraction and project more authority when delivering potentially tricky messages.
Areas of Focus
Stepping Stones
BodySpeak & Gesture
Five Perspectives
Spoons
Stepping Stones
BodySpeak & Gesture
Five Perspectives
Spoons
The Result
Several participants who started with the lowest confidence saw dramatic improvement, with increases ranging from 33% to 100% in how prepared and in control they felt ahead of .
Stepping Stones was named the most useful tool by 30% of the group.
The Team really bonded with their Coach, Becky, who they rated 5 out of 5 for her delivery of the tools. She left 100% of participants feeling more equipped to communicate clearly and confidently. Every attendee said they would be keen to continue the training with Becky.
The workshops gave the team practical ways to be more intentional, more concise, and more impactful, especially when it mattered most.
Becky is a great facilitator and a pleasure to learn from. She engages the room from start to finish and also had us laughing throughout. I really enjoyed my time with her!
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Shree Thakker
Head of Sales
