Let's Talk Human Blog

Put the kettle on and your feet up – this is your space to read, learn and explore the world of verbal and non-verbal communication.

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Conflict between two co-workers

Conflict Is on the Rise – and Emotional Reactivity Is Costing Teams

Workplace Conflict: How Teams Can Respond With Calm, Clarity and Connection     New UK research shows conflict is affecting employee wellbeing - but most teams are still relying on everyday conversations to resolve...

Written by Emma Serlin

Woman in distress in the workplace

Communication Clinic: Should I Apologise at Work – Even If I’m Not Sure I’m Wrong?

How to Apologise at Work (Even When You’re Not Sure You’re in the Wrong)     Ask Emma: “When Is an Apology Helpful - And When Is It Not?” There’s a moment many professionals...

Written by Emma Serlin

Communication in the age of AI - in collaboration with Rework

Rethinking Communication in the Age of AI: Where Structure Meets Empathy

As artificial intelligence is rapidly reshaping how we work, a dominant fear has emerged: that this technology will erode the very qualities that make communication human - empathy, trust, and connection.   But what...

Written by Emma Serlin

January 2026 webinar recap on Navigating Change

Webinar Recap: Navigating Change in Business and Leading Through Uncertainty

Change is everywhere right now - organisational restructuring, new ways of working, rapid advances in AI, shifting expectations from employees and customers alike. And as Emma Serlin, opened the webinar by noting, change can...

Written by Emma Serlin

Being interrupted at work

Communication Clinic: Being Interrupted at Work

How to Stop Being Interrupted at Work (Without Losing Your Voice)     Ask Emma: “What do I do when I keep getting interrupted at work?” I feel like I can’t finish a sentence...

Written by Emma Serlin

Family Christmas Conflict

4 Steps to “Jingle All the Way” Through Family Drama This Christmas

Christmas tensions aren’t just tradition - they’re human. The 'Find Your Pearl’ tool shows you how to turn friction into moments of real understanding.   At London Speech Workshop, we often say that the...

Written by Emma Serlin

What a Viral Neighbour Note Teaches Us About Conflict

When a handwritten note about bad parking made headlines last week, it wasn't just the passive-aggressive tone that caught people’s attention.   It was the fact that the note threatened to have the car...

Written by Jessica Gjini

How to Create a Thriving Workplace Culture

"What is it you plan to do with your one wild and precious life?" - Mary Oliver     At London Speech Workshop, we believe work should be a joyful, meaningful part of that...

Written by Jessica Gjini

Stacey Gordon Leadership Tips

Curiosity, Integrity & Human Connection: Stacey Gordon’s Blueprint for Modern Leadership

“Show up in a way your mother would be proud of.” - Stacey Gordon    In today’s fast-paced, data-driven workplace, leadership needs to evolve. And according to Stacey Gordon of Rework Work, global speaker,...

Written by Jessica Gjini

Becky Hayman as the speaker for Women in PR event

Navigating Conflict at Work

Conflict. It’s the one part of professional life most of us would happily skip - but it’s also one of the most crucial areas for growth, influence, and authentic leadership.     That was...

Written by Jessica Gjini

<b>Life changing</b> communication training courses

Life changing communication training courses

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