Conflict Is on the Rise – and Emotional Reactivity Is Costing Teams
Workplace Conflict: How Teams Can Respond With Calm, Clarity and Connection New UK research shows conflict is affecting employee wellbeing - but most teams are still relying on everyday conversations to resolve...
Published: February 9, 2026
Communication Clinic: Should I Apologise at Work – Even If I’m Not Sure I’m Wrong?
How to Apologise at Work (Even When You’re Not Sure You’re in the Wrong) Ask Emma: “When Is an Apology Helpful - And When Is It Not?” There’s a moment many professionals...
Published: February 9, 2026
Rethinking Communication in the Age of AI: Where Structure Meets Empathy
As artificial intelligence is rapidly reshaping how we work, a dominant fear has emerged: that this technology will erode the very qualities that make communication human - empathy, trust, and connection. But what...
Published: January 27, 2026
Webinar Recap: Navigating Change in Business and Leading Through Uncertainty
Change is everywhere right now - organisational restructuring, new ways of working, rapid advances in AI, shifting expectations from employees and customers alike. And as Emma Serlin, opened the webinar by noting, change can...
Published: January 23, 2026
Communication Clinic: Being Interrupted at Work
How to Stop Being Interrupted at Work (Without Losing Your Voice) Ask Emma: “What do I do when I keep getting interrupted at work?” I feel like I can’t finish a sentence...
Published: January 12, 2026
4 Steps to “Jingle All the Way” Through Family Drama This Christmas
Christmas tensions aren’t just tradition - they’re human. The 'Find Your Pearl’ tool shows you how to turn friction into moments of real understanding. At London Speech Workshop, we often say that the...
Published: December 9, 2025
What a Viral Neighbour Note Teaches Us About Conflict
When a handwritten note about bad parking made headlines last week, it wasn't just the passive-aggressive tone that caught people’s attention. It was the fact that the note threatened to have the car...
Published: November 6, 2025
How to Create a Thriving Workplace Culture
"What is it you plan to do with your one wild and precious life?" - Mary Oliver At London Speech Workshop, we believe work should be a joyful, meaningful part of that...
Published: November 3, 2025
Curiosity, Integrity & Human Connection: Stacey Gordon’s Blueprint for Modern Leadership
“Show up in a way your mother would be proud of.” - Stacey Gordon In today’s fast-paced, data-driven workplace, leadership needs to evolve. And according to Stacey Gordon of Rework Work, global speaker,...
Published: October 13, 2025
Navigating Conflict at Work
Conflict. It’s the one part of professional life most of us would happily skip - but it’s also one of the most crucial areas for growth, influence, and authentic leadership. That was...
Published: October 3, 2025