Communication & Accent Reduction Blog

Put the kettle on and your feet up – this is your space to read, learn and explore the world of verbal and non-verbal communication.

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The 7 Seconds That Matter Most

'You don't get a second chance to make a good first impression'. Research has shown that within those initial 7 seconds, people will form 11 impressions of you.   In the same way that body...

Written by Emma Serlin

What we DON’T do…

We often talk about what we DO do, so we thought we'd start this post a bit differently and share specifically what we DON'T do: We don’t give sales training. We don’t give off...

Written by Emma Serlin

TED Talks To Watch: 7 Secrets Of The Greatest Speakers In History

Of all the speeches you’ve heard in your life, which one sticks out to you the most? Does Martin Luther King spring to mind? Winston Churchill? Or more recently, perhaps Greta Thunberg or Malala...

Written by Emma Serlin

How to Build Your Influence At Work

Have you ever had a great work idea, then shared it with your boss or colleagues, but they weren’t as convinced about it as you were? Then the next day, someone else shares their...

Written by Emma Serlin

How to Speak More Confidently in Online Meetings

Online meetings are here to stay. And we’re past the stage when they were just a novel chance to work in joggers. We’ve realised the positives that come with them: access, efficiency and convenience....

Written by Emma Serlin

How To Deliver Negative Feedback

Whatever position you hold, giving feedback is a powerful tool. However, it is only effective and productive when delivered properly. First of all, let’s think about the title of this blog… ‘negative feedback’ feels...

Written by Emma Serlin

How Do I Get People To Listen To Me?

Communication is a two-way street. But sometimes it can feel like you’re working really hard and people are still not listening. Frustrating, right? This could be for a whole host of reasons: from your...

Written by Emma Serlin

How To Speak With More Authority

Speaking with authority seems to come more naturally to some than others. Ever been in a meeting, convinced you’ve got the answers, but someone else just seems able to push their idea that bit...

Written by Emma Serlin

How To Say Sorry

The apology is a territory that needs to be negotiated carefully, to maintain personal integrity while being respectful of others. But it’s possible to do both! It’s important to be an advocate of your...

Written by Emma Serlin

Mastering The Queen’s English

So, this year marks the Queen's Platinum Jubilee. It therefore seems a good time to look at one of the most iconic voices of the last 70 years, both for us Brits, and for...

Written by Emma Serlin

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