Q&A With Emma – What Are Your Resolutions & Goals For 2020?

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Thanks for sitting down with me. I know that you’re a great believer in planning ahead and I know that you’ve spent time recently setting a vision and actionable goals for the year ahead for both yourself and for London Speech Workshop.  So I’d love to find out a little bit about how you go about this and what your vision is for 2020.

 

 

Q. Emma, how have you gone about setting your resolutions for the new year?

This year sitting down to plan my resolutions and vision for 2020 – well at first I drew a blank.  So I went back to basics and used an old technique, a favourite of mine, by Tim Ferriss (of 4 Hour Work Week fame).  You write down 5 things you want to be, do and have for the year ahead – and put actions alongside them. This really got me going. SO I have a long list which I am starting to action – today!

 

Q. Do you mind sharing a few of them?

I want to spend more regular time in nature – so my action is that I want to do more walking in the woods.  In the book Time & How To Spend It (another great book filled with tips for how to me happy and productive in life) they call this Forest Bathing, which I love.  So I’ve committed to 3 nature walks a week and I’m aiming to do a larger hike every 6 weeks. My first ‘forest bath’ of 2020 was this morning and it was just lovely! A great start to the first day back at work.

They say that to keep the brain nimble you should learn a new language, but I want to learn to play the piano, so that’s it for me.  I’ve already booked the piano teacher so I will be dusting off the keyboard next week for my first lesson.

And then there’s being more organised (as a creative – this is something I continually work on) and I have  a list of new habits I’m going to be embedding over the next three months.  There’s a really great book called The Power of Habit, which is a brilliant read if you’re interested in this area.

And amidst all of this – there’s of course self care. It’s so easy to forget looking after ourselves in the midst of a mission of self improvement – so I have written out what that looks like for me too. That way I am more likely to make it happen.

There are a few more – but you get the picture!

 

Q. Do you have specific goals for London Speech Workshop?

Yes of course. In terms of resolutions for London Speech Workshop, I have three main goals.

Firstly, to make our work available to lots and lots of people, so adding to our way of delivering our courses through other mediums and forms.

 

Secondly, to deliver above and beyond quality and service through London Speech Workshop – so look for everything we can do to make every aspect of our clients journey with us even better. This includes having a few special discounts for people who really need our work but cant afford it. As well as finding ways to help some disadvantaged groups who will also benefit hugely from our work.

 

And finally to grow as a company bringing on more coaches this year and offering a range of more focused courses in different formats.  For example, I am just finalising two new courses – Women In The Workplace and Social Communication – and there are more in the pipeline.

 

 

Q. What 3 ways are you going to #investinyourself this year?

A great way to decide where to invest in yourself is to do either the first exercise I mentioned (writing down the 5 things) or to connect with your values. For me, one of my values is leadership – and so I am committed to doing what I can to be a better leader and to learn more about mastering this art. That means investing time in reading books, listening to podcasts and going on courses.

Another is growth – and I have already booked to take my toddler to Mind Valley University in the Summer. If you haven’t heard of it – it’s the best in cutting edge personal development. It’s a ‘university’ for the Summer – well worth a Google or here’s the link.

Finally there is adventure – which is absolutely one of my values. Whether that’s adventuring into areas of work I find new and challenging – I am about to do far more public speaking than ever before – or  adventuring in terms of countries and activities – I have just booked a ski-trip and will be researching some culinary experiences this weekend – or planning adventures with my son – there will definitely be adventures in 2020 for me!

 

Q. Any tips for people wanting to set their goals and vision for 2020 and beyond?

Carve out a few hours, at least 2 for yourself. And know that you have that as quiet time to focus, and make it an environment that is really lovely. I settled down in front of a fire, with candles and classical music in the background. Then make sure you have all you need. So you definitely need a notebook or two, and some cheeky refreshments if you are that way inclined – I certainly am!

Now you are ready to begin. You can either start with 5 things you want to be, do and have in 2020 or  you can do an intention setting exercise – this is the one that I used for 2020. At some point, however you get there, you will have a list of good ideas. Now it is time to take steps to make them a reality. You need to turn all the ideas into concrete actions. For example, if you say you want to be fitter in 2020 – what does that actually look like? What will you do to achieve that – how many gyms, walks, healthy meals a week? Yep – get specific. That is the way to make this a stand out year.

 

When you know your actions, there are some that you just have to do – i.e. book that adventure holiday or hike. There are others that will take regular practice to become the lifestyle change that you want. For this I recommend turning them into habits. There are lots of ways to make an idea a habit – one is to put it into your diary or calendar. Another (and I am a great one for fads) is my newly discovered habit tracker.

 

There needs to be a balance between the practical and the stuff that inspires you and sets your heart alight. So make sure among the knuckle-down resolutions you have beautiful life affirming ones too. I hope this helps make 2020 a truly outstanding year.

 

Good luck! And enjoy 🙂

Emma x

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Communication Coaches

Communication Coaches 

Job Description – May 2026

London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.

Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.

We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.


The Opportunity

We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.

This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.


Who We’re Looking For

We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.

You will likely have:

  • 4+ years’ experience in communication coaching, teaching, or related fields
  • A background in voice, communication, performance, or coaching
  • Excellent listening skills and a strong ear for nuance
  • High emotional intelligence and the ability to build trust quickly
  • A natural ability to connect, empower, and bring out the best in others
  • A genuine passion for communication and personal development

Desirable (but not essential):

  • MA in Voice Studies, Communication, or similar
  • Understanding of phonetics
  • Experience in Accent Softening

What Makes This Work Special

  • A truly supportive coaching community
    Regular socials, meet-ups, and ongoing development
  • Monthly Coaches Meetings
    A space to share “green lights” and “opportunities,” receive support, and celebrate each other
  • Consistent, high-quality client work
    You provide availability; we fill your schedule
  • Flexible, hybrid working
    Work from home and/or our boutique London offices
  • Outstanding operational support
    Our back-office team handles logistics so you can focus on coaching
  • Training in the Serlin Method®
    A powerful, practical, and deeply human approach that transforms how people communicate
  • A values-led culture
    Warm, creative, dynamic, and deeply committed to meaningful impact

Training & Start Timeline

  • Recruitment: Ongoing, with monthly selection days
  • Training Cohort: July or September 2026
  • Training Commitment: ~20–30 hours over 4–6 weeks
  • Start Date: Post-training (Autumn 2026)

Requirements

  • Minimum 2+ years coaching, teaching, or facilitation experience
  • Background in communication, voice, performance, or related field
  • Availability for 16+ hours per week (including some evenings/weekends)
  • Availability to attend training in September
  • Native or bilingual English speaker
  • Based within commutable distance of London

Compensation

  • Highly competitive rates
  • Discussed during the interview process

Diversity & Inclusion

We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.

If you require any adjustments during the process, please let us know.


How to Apply

Please send:

  • Your CV
  • A short email introducing yourself
  • A short video or voice note (max 2 minutes)

To: careers@londonspeechworkshop.com

Your video should include:

  1. Your full name
  2. Your relevant experience
  3. Why you’d like to work with London Speech Workshop
  4. Why you care about helping people become better communicators
  5. Your availability and current commitments

Final Note

We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.

Management Accountant / Finance Lead

Management Accountant / Finance Lead at London Speech Workshop

London (Hybrid) | Part-time (2.5 to 3  days/week) | £45k to 60K FTE depending on experience

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.

We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.

We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.

The Role

This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.

You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.

Working Setup

  • 3–4 days per week (flexible)
  • Remote-first
  • One full day in the Farringdon office every fortnight (Tuesday or Thursday)

What You’ll Own

1. Financial Operations 

  • Daily bookkeeping in Xero across B2B and B2C
  • Payroll preparation and reconciliation
  • Credit control and client invoicing
  • Bank reconciliation and payment tracking
  • Managing accounts payable and receivable
  • Maintaining clean, accurate financial records with minimal oversight
  • Liaising with external accountants (year-end, VAT, tax)
  • Payroll preparation and reconciliation including pension submissions and auto enrolment 

2. Reporting, Compliance & Cashflow

  • Monthly management reporting (P&L, summaries, insights)
  • VAT returns and tax coordination
  • Monthly cashflow forecast
  • Clear visibility on cash position, risks, and liabilities
  • The production and maintenance of annual budgets, with regular forecasting and variance reporting

3. Commercial Insight & Strategy

  • Provide financial clarity to support decision-making
  • Translate numbers into clear, actionable insight
  • Help ensure revenue growth aligns with profitability

4. Business Modelling & Analysis

  • Analyse B2C performance (pricing, discounting, utilisation)
  • Model coach capacity, hiring decisions, and revenue potential
  • Support development of B2B commercial models (e.g. retainers, larger contracts)
  • Build simple financial models to guide strategic decisions

5. Cost & Efficiency

  • Review cost base and identify inefficiencies or savings
  • Recommend leaner ways of operating
  • Explore automation/AI opportunities where relevant

6. Incentives & Performance Metrics

  • Support design of:
    • Coach incentive structures
    • Bonus and profit-share models
  • Model key metrics such as:
    • Customer lifetime value (LTV)
    • Cost of sales
    • Utilisation and capacity

Who You Are

  • A qualified accountant ( ACA/ACCA/CIMA)
  • 3+ years in a bookkeeping / finance role
  • Strong Xero proficiency (non-negotiable)
  • Experience with payroll, VAT, and reconciliations
  • Comfortable owning the day-to-day finance function independently
  • Commercially minded — you go beyond reporting
  • Strong organisational and admin skills
  • Clear, warm communicator
  • Proactive problem-solver who anticipates needs
  • Experience supporting founders or small teams is a plus

Why Join Us

  • Flexible, part-time role with real autonomy
  • A values-led, human business doing meaningful work
  • A rare blend of execution and strategic input
  • Opportunity to shape financial clarity and growth

How to Apply

 

Marketing Director Role at London Speech Workshop 

Marketing Director, London Speech Workshop 

London (Hybrid) | £50–75k + bonus

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation, for individuals and organisations alike.

We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.

We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.

The Role

This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.

One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.

What You’ll Own

Growth & Funnel Performance

  • Own the full funnel: awareness → lead → nurture → conversion
  • Build and optimise landing pages, journeys, and conversion flows
  • Run continuous testing (CRO, A/B, messaging) to improve performance

Paid & Performance Marketing

  • Own strategy and results across PPC (Google, Meta, LinkedIn, YouTube)
  • Manage agencies and freelancers — setting direction and pushing for better ROI
  • Allocate budget based on data, not instinct

Campaigns, Content & Execution

  • Plan and deliver campaigns across email, organic, paid, and partnerships
  • Shape high-converting landing pages, lead magnets, and email sequences
  • Ensure all content is on-brand: intelligent, warm, human, and impactful

Data, Team & Systems

  • Be obsessed with metrics: conversion, CAC, LTV, engagement
  • Own HubSpot (or similar): automation, segmentation, reporting
  • Manage and develop a Marketing Manager; brief and oversee designers and developers

Who You Are

  • 6–10+ years in growth and performance marketing
  • Have owned PPC and know what “good” looks like
  • Have built funnels and campaigns yourself — not just directed them
  • Confident with HubSpot, Figma/Canva, and analytics platforms
  • Strong copy instincts and an eye for conversion
  • Commercially sharp, driven by results not vanity metrics
  • Genuinely curious about people, behaviour, and what makes communication work

Salary & Benefits

  • £50,000–£75,000 DOE + performance bonus
  • Hybrid (2 days/week in our London office)
  • Learning budget + access to our training
  • A fast-moving, ideas-friendly team that lives what it teaches

How to Apply

  • Send your CV, a short cover note, and a max 2-minute video or voice note to Emma at careers@londonspeechworkshop.com
  • In the video, tell us: what excites you about this role, a marketing project you’re proud of, and your salary expectations.