About London Speech Workshop
At London Speech Workshop, we believe communication has the power to change lives.
Since 2008, we’ve helped individuals and organisations – from global brands like Disney and Salesforce to purpose-led charities – communicate with greater impact, authenticity, and kindness.
We are a values-led, people-first company. That means:
- Your voice matters, regardless of tenure
- You’ll be supported to grow, personally and professionally
- We care deeply about the experience we create – for our clients and for each other
This is not a ‘process-only’ role. It’s a role where care, precision, and human connection come together.
About the Role
As our Client & Operations Executive, you are the person who makes the LSW experience seamless, thoughtful, and deeply supportive.
You take ownership of the client journey from first contact through delivery, ensuring every interaction feels smooth, personal, and well-managed.
You are:
- The bridge between clients, coaches, and the sales team
- The engine behind operational excellence
- The guardian of detail, accuracy, and client care
This role is ideal for someone early in their career who:
- Loves being organised and getting things right
- Enjoys speaking to people and helping them
- Takes pride in doing things thoroughly and thoughtfully
- Wants to grow quickly in a supportive, high-standard environment
Key Responsibilities
Client Experience & Communication
- Own all incoming client communication (email, phone, chatbot)
- Provide warm, clear, and proactive support at every stage
- Anticipate client needs and resolve issues independently
- Handle cancellations and sensitive conversations with care and professionalism
Operations & Delivery
- Manage all post-sales delivery processes end-to-end
- Ensure all sessions, bookings, and logistics run smoothly
- Maintain accurate and up-to-date records across systems
- Ensure no errors in scheduling, payments, or client data
CRM & Systems
- Maintain a highly organised and accurate HubSpot CRM
- Work within existing processes while identifying improvements
- Learn and confidently use tools such as scheduling systems, communication platforms, and payment systems
- Suggest ways to improve efficiency across systems and workflows
Team Collaboration, Improvement & Client Support
- Act as a key link between Client Services Managers, coaches, and clients
- Keep stakeholders informed and support non-commercial delivery
- Maintain clear communication and documentation
- Review feedback and suggest improvements to client experience
- Support projects and process enhancements
- Assist with pre/post-Taster calls and client follow-ups
How You Operate
We care as much about how you work as what you do:
- You take ownership and follow things through to completion
- You communicate clearly, kindly, and proactively
- You anticipate needs rather than waiting to be asked
- You pay close attention to detail and take pride in accuracy
- You manage your workload responsibly and communicate if capacity is stretched
- You are open to feedback and committed to learning and growth
Candidate Requirements
- 1–2 roles or internships in client-facing, admin, or operations roles
- Strong organisational skills and high attention to detail
- Confident and warm communicator (written and verbal)
- Comfortable speaking on the phone and building rapport
- We are a scale-up and you thrive in being versatile
Benefits
- Salary: £28 to £32k (depending on experience)
- Performance-related annual bonus
- 37.5 hours per week (Monday–Friday)
- 24 days holiday + bank holidays
- 2 additional wellbeing/cultural days
- Hybrid working
- £300 annual learning budget
- A genuinely supportive, warm, and values-led team environment
Application Process
Please send your CV along with a short video (1–2 minutes) to careers@londonspeechworkshop.com telling us:
- Your name
- A personal or professional achievement you’re proud of
- Why this role excites you
- Your availability and salary expectations