Zelensky vs Biden: A Powerful Lesson In Communication

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The range of emotions felt as we’ve watched Volodymyr Zelensky speak via Zoom to parliaments across the world over the past few weeks, is vast. There’s no question that the Ukrainian President is speaking from the heart as he shares the atrocities that are happening in his country every minute of every day.

 

But what is it about his speeches that make him so authentic, powerful and likeable?

And then there’s Biden – an authentic, effective communicator in his own right – but whose recent speeches have been followed up by press comments along the lines of “don’t let him speak if it’s important” as he constantly slips up when ad-libbing. Of course, these two leaders are in very different situations and therefore are communicating with different purposes. However that being said, there are some key reasons as to why Zelensky is so powerful in his communication, and Biden arguably less so. Here are a few.

 

 

Simple versus scripted words

Zelensky uses very simple words. Whether he’s speaking in his own language or English, his words are visual, powerful and ideas-based. His language plugs into far-reaching concepts – like what it means to be a human and be free, or that the Russians are trying to defeat the freedom of all the people in the world. These ideas are huge in themselves, but he makes them easy to understand and digestible by using straightforward language that gets straight to the point, rather than making people switch off with complex, non-inclusive language. His use of downward inflection (when you go down at end of your sentences) and short sentences have a strong impact too.

We then look at Biden, whose words are articulate but often come across as more scripted. He recites them like an actor – not necessarily a bad one – but an actor no less. Biden talks about the world “bending to Putin’s menacing ways”. Though lyrical and beautifully written, it’s much less direct, and feels like something better suited to an interesting novel. It lacks the punch that Zelensky’s words have. He tends to use much longer sentences which don’t always land with his audience.

 

 

 

You could say that Zelensky’s raison d’etre is that much more powerful because it’s his country at stake. However, when framed in the context of democracy at stake – lack of freedom, recession, social unrest, children dying – you can very easily argue that any country’s ruler should be able to get behind those ideas with the same level of passion.

 

 

Alignment to audience

Zelensky chooses his words carefully depending on who he’s speaking to. When he spoke to the UK House of Commons, he brought in Shakespeare and Churchill. In his speech to the EU, he asks them to prove that they will not let Ukraine go, and that they are indeed Europeans. It makes his audience feel immersed in his emotion when they listen. This is cleverly done with a clear call to action, to align to a much bigger mission.

 

 

Biden shows a little bit of this passion, but without the true feeling behind it, as if he’s not really plugged into what he wants his audience to believe. His adlibbed words “for god’s sake, this man cannot remain in power” at the end of his speech come across as an intellectual idea that he’s bringing to the table, as opposed to a rallying powerful cry with purpose. There is a stronger sense of overall polish, but it lacks weight.

 

 

Body language

Zelensky, a former actor, knows that in order to make other people feel, you have to feel. You have to release your energy not just into your words, but into your gestures. When he speaks, the energy and heat comes out through every atom of him. His eye contact is so direct that you can’t help but be entranced by his piercing eyes staring at the camera with conviction.

Biden, on the other hand, is certainly someone who knows how to use nonverbal communication, but sometimes it appears as though he’s performing a part. He uses large, statesmanlike open gestures that feel crafted and curated – perhaps as you’d expect from an American president. His arms are used to emphasise his words, and yet it feels stiff, as if he’s been taught to do it for effect…

 

 

So, what can we learn from Zelensky?

 

 

1. Know your mission

There’s no doubt that there’s heat, passion and direct punch coming from Zelensky when he speaks. Everything he says has a mission behind it. If you have a big purpose, then show it. Let its power release through every pore of you – your words, your tone and your body language.

 

 

2. Make it relevant to your audience

Zelensky matches his words to his audiences effectively. When he spoke to the House of Commons, he made a comparison to Brits fighting for their country. His cry to the EU – “We have proven that, at a minimum, we are exactly the same as you. So prove that you are with us. Prove that you will not let us go. Prove that you are, indeed, Europeans” – was equally powerful.

 

 

3. Keep it simple

Simple words and simple ideas have a powerful impact in public speaking. Let your energy out through short, powerful sentences with weight and purpose. Don’t alienate people by trying to be too clever with sophisticated vocabulary.

 

As we continue to watch Biden, Zelensky and other leaders communicate their passion and truth on the world’s stage, think about the emotions that are evoked for you, and why. We hope you found this blog interesting and insightful.

 

 

Supporting Ukraine

London Speech Workshop is planning a communication drop-in session to support families hosting people from Ukraine. Together with a communication coach and a professional interpreter, this will touch on everything from tips on communicating without a common language and active listening, to setting clear boundaries. If you are hosting guests from Ukraine, or know someone else who is, we’d love to hear how we can best support you in this way. Please get in touch if you are interested.

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Communication Coaches

Communication Coaches 

Job Description – May 2026

London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.

Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.

We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.


The Opportunity

We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.

This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.


Who We’re Looking For

We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.

You will likely have:

  • 4+ years’ experience in communication coaching, teaching, or related fields
  • A background in voice, communication, performance, or coaching
  • Excellent listening skills and a strong ear for nuance
  • High emotional intelligence and the ability to build trust quickly
  • A natural ability to connect, empower, and bring out the best in others
  • A genuine passion for communication and personal development

Desirable (but not essential):

  • MA in Voice Studies, Communication, or similar
  • Understanding of phonetics
  • Experience in Accent Softening

What Makes This Work Special

  • A truly supportive coaching community
    Regular socials, meet-ups, and ongoing development
  • Monthly Coaches Meetings
    A space to share “green lights” and “opportunities,” receive support, and celebrate each other
  • Consistent, high-quality client work
    You provide availability; we fill your schedule
  • Flexible, hybrid working
    Work from home and/or our boutique London offices
  • Outstanding operational support
    Our back-office team handles logistics so you can focus on coaching
  • Training in the Serlin Method®
    A powerful, practical, and deeply human approach that transforms how people communicate
  • A values-led culture
    Warm, creative, dynamic, and deeply committed to meaningful impact

Training & Start Timeline

  • Recruitment: Ongoing, with monthly selection days
  • Training Cohort: July or September 2026
  • Training Commitment: ~20–30 hours over 4–6 weeks
  • Start Date: Post-training (Autumn 2026)

Requirements

  • Minimum 2+ years coaching, teaching, or facilitation experience
  • Background in communication, voice, performance, or related field
  • Availability for 16+ hours per week (including some evenings/weekends)
  • Availability to attend training in September
  • Native or bilingual English speaker
  • Based within commutable distance of London

Compensation

  • Highly competitive rates
  • Discussed during the interview process

Diversity & Inclusion

We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.

If you require any adjustments during the process, please let us know.


How to Apply

Please send:

  • Your CV
  • A short email introducing yourself
  • A short video or voice note (max 2 minutes)

To: careers@londonspeechworkshop.com

Your video should include:

  1. Your full name
  2. Your relevant experience
  3. Why you’d like to work with London Speech Workshop
  4. Why you care about helping people become better communicators
  5. Your availability and current commitments

Final Note

We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.

Management Accountant / Finance Lead

Management Accountant / Finance Lead at London Speech Workshop

London (Hybrid) | Part-time (2.5 to 3  days/week) | £45k to 60K FTE depending on experience

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.

We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.

We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.

The Role

This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.

You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.

Working Setup

  • 3–4 days per week (flexible)
  • Remote-first
  • One full day in the Farringdon office every fortnight (Tuesday or Thursday)

What You’ll Own

1. Financial Operations 

  • Daily bookkeeping in Xero across B2B and B2C
  • Payroll preparation and reconciliation
  • Credit control and client invoicing
  • Bank reconciliation and payment tracking
  • Managing accounts payable and receivable
  • Maintaining clean, accurate financial records with minimal oversight
  • Liaising with external accountants (year-end, VAT, tax)
  • Payroll preparation and reconciliation including pension submissions and auto enrolment 

2. Reporting, Compliance & Cashflow

  • Monthly management reporting (P&L, summaries, insights)
  • VAT returns and tax coordination
  • Monthly cashflow forecast
  • Clear visibility on cash position, risks, and liabilities
  • The production and maintenance of annual budgets, with regular forecasting and variance reporting

3. Commercial Insight & Strategy

  • Provide financial clarity to support decision-making
  • Translate numbers into clear, actionable insight
  • Help ensure revenue growth aligns with profitability

4. Business Modelling & Analysis

  • Analyse B2C performance (pricing, discounting, utilisation)
  • Model coach capacity, hiring decisions, and revenue potential
  • Support development of B2B commercial models (e.g. retainers, larger contracts)
  • Build simple financial models to guide strategic decisions

5. Cost & Efficiency

  • Review cost base and identify inefficiencies or savings
  • Recommend leaner ways of operating
  • Explore automation/AI opportunities where relevant

6. Incentives & Performance Metrics

  • Support design of:
    • Coach incentive structures
    • Bonus and profit-share models
  • Model key metrics such as:
    • Customer lifetime value (LTV)
    • Cost of sales
    • Utilisation and capacity

Who You Are

  • A qualified accountant ( ACA/ACCA/CIMA)
  • 3+ years in a bookkeeping / finance role
  • Strong Xero proficiency (non-negotiable)
  • Experience with payroll, VAT, and reconciliations
  • Comfortable owning the day-to-day finance function independently
  • Commercially minded — you go beyond reporting
  • Strong organisational and admin skills
  • Clear, warm communicator
  • Proactive problem-solver who anticipates needs
  • Experience supporting founders or small teams is a plus

Why Join Us

  • Flexible, part-time role with real autonomy
  • A values-led, human business doing meaningful work
  • A rare blend of execution and strategic input
  • Opportunity to shape financial clarity and growth

How to Apply

 

Marketing Director Role at London Speech Workshop 

Marketing Director, London Speech Workshop 

London (Hybrid) | £50–75k + bonus

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation, for individuals and organisations alike.

We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.

We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.

The Role

This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.

One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.

What You’ll Own

Growth & Funnel Performance

  • Own the full funnel: awareness → lead → nurture → conversion
  • Build and optimise landing pages, journeys, and conversion flows
  • Run continuous testing (CRO, A/B, messaging) to improve performance

Paid & Performance Marketing

  • Own strategy and results across PPC (Google, Meta, LinkedIn, YouTube)
  • Manage agencies and freelancers — setting direction and pushing for better ROI
  • Allocate budget based on data, not instinct

Campaigns, Content & Execution

  • Plan and deliver campaigns across email, organic, paid, and partnerships
  • Shape high-converting landing pages, lead magnets, and email sequences
  • Ensure all content is on-brand: intelligent, warm, human, and impactful

Data, Team & Systems

  • Be obsessed with metrics: conversion, CAC, LTV, engagement
  • Own HubSpot (or similar): automation, segmentation, reporting
  • Manage and develop a Marketing Manager; brief and oversee designers and developers

Who You Are

  • 6–10+ years in growth and performance marketing
  • Have owned PPC and know what “good” looks like
  • Have built funnels and campaigns yourself — not just directed them
  • Confident with HubSpot, Figma/Canva, and analytics platforms
  • Strong copy instincts and an eye for conversion
  • Commercially sharp, driven by results not vanity metrics
  • Genuinely curious about people, behaviour, and what makes communication work

Salary & Benefits

  • £50,000–£75,000 DOE + performance bonus
  • Hybrid (2 days/week in our London office)
  • Learning budget + access to our training
  • A fast-moving, ideas-friendly team that lives what it teaches

How to Apply

  • Send your CV, a short cover note, and a max 2-minute video or voice note to Emma at careers@londonspeechworkshop.com
  • In the video, tell us: what excites you about this role, a marketing project you’re proud of, and your salary expectations.