Difficult Conversations At Work

How to Have Difficult Conversations at Work (Without Escalating Conflict)

Conversations can be difficult for a number of reasons, but usually it’s because we’re worried about how the other person will react, or that we will make them feel bad.   We can pendulum-swing...

Written by Emma Serlin

Communication With Team

How to Build Connection at Work (With Anyone)

How close are you to your co-workers? A key study by Relate revealed that only 75% of employees say they have good relationships at work. And new research suggests that one in ten have...

Written by Emma Serlin

Mistakes Bring Powerful Lessons – How Do You Communicate Them?

Results sometimes may not be what we expect them to be. But the extent to which they feel like a failure really depends upon our perspective.     We’re gradually moving through the final...

Written by Emma Serlin

Professionals building trust and rapport

How to Earn Respect from Your Team Through Communication

Respect, it is said, is earned and not given. For many of us, being respected as a leader or colleague is hard-won and, in the early stages of a professional relationship, it can seem...

Written by Emma Serlin

Nerves in a presentation room setting

Why You Don’t Need To Act Like A Man To Succeed At Work

‘Act like a man to succeed’ is a misguided piece of advice on several counts. Quite aside from the problem of deciding which men to imitate (what if they are dysfunctional or incompetent?), this...

Written by Emma Serlin

Difficult Conversations At Work

How To Deal With Interruptions At Work

Dealing with interruptions in a meeting room of big personalities can feel like standing on a motorway and trying to hold the attention of incoming traffic. The thought of “I’m going to be interrupted...

Written by Emma Serlin

Communication With Team

Managing Multicultural Teams: Improving Communication

  In an increasingly multicultural workplace - and with teamworking on the rise - it is becoming more and more important to prioritise effective cross-cultural communication. The good news is that whether you are...

Written by Emma Serlin

Communication With Team

How to Be More Likeable at Work

Visit any organisation and you’ll find a mix of different kinds of people: a plethora of personalities. It’s what makes for great ideas, creativity and ultimately, success. But it’s also what can lead to...

Written by Emma Serlin

Why Is English Pronunciation So Difficult For Spanish Speakers?

If your mother tongue is Spanish, you may find learning and pronouncing some English words and phrases very challenging. Since many of our Accent Softening clients are Spanish speakers, we thought it would be...

Written by Emma Serlin

Business professionals in a communication training session

How Effective Communication At Work Can Unlock Your Team’s Potential

If you have been around the block a few times in business, you will know that effective teams don’t happen by accident. So what if the key is effective team communication?     When...

Written by Emma Serlin

<b>Life changing</b> communication training courses

Life changing communication training courses

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