How Communication Shapes Falling in Love

Background waves
Communication is essential to any human relationship, yet its effects are rarely felt more keenly – even sharply – than while walking the knife edge of a first date. Here the conversation can pendulum swing between “wow, this is fun.” To “wow, this is awkward,” within a couple of panicky sentences.

 

 

The good news is, dating is rarely about saying the right thing. There are far more important aspects to communication that can make the first few encounters, that all important first date, or even the very first time you chat to that person you like, go well.

 

 

Knowing yourself

Let’s hold fire a second and check on something incredibly important. What do you want?

 

Take a glance back at the last five significant relationships you had. And be honest with yourself – what worked? And what didn’t work? Even the most awful match is all good learning. Gather your findings and see if it helps you sketch out an idea of what you’re looking for in someone new – it’s a pretty good strategy, and as Alex Belos explains, looking for the right person with reference to previous partners is even mathematically sound.

 

Hopefully you’ll sketch out a number of qualities, of varying importance. Try to have a few good emotional requirements (you want kids, or to get married) and pragmatic points (someone with a solid job, or looking to travel). If you’re dying to travel the world, then you can pass over those who want to stay a homebody. Sometimes we pass over these long term considerations – caught up in the thrill of what’s happening now – but if we’re after a relationship that could last, it’s worth thinking about core values right off the bat.

 

The dating app Zoosk analysed 3 million profiles and discovered that the word ‘honest’ was the most frequently used word when people described the person they were looking for. It’s very hard to be honest if you don’t know yourself. But once you’ve got that in hand, you can proceed with authenticity and maybe even a bit more confidence than you had last time.

 

 

Finding the person

Once you know who you’re looking for, you still have to find them. It’s fair to say though, that you’ve got a much better chance if you throw yourself into parties or other social events. There is also the online world – but maybe that’s for a future blog post.

 

The most meaningful conversations happen face-to-face, and although the first, “Hey there” can feel nerve wracking, you’ll never know the potential unless you utter those fateful words.

 

Don’t worry if you’re not great at talking to people. As we said from the top – this isn’t about saying the right things. Listening is a great way to go about things here – and far more appreciated by those you pay attention to. Having a few good questions in your pocket will help you out here – and ideally you will be able to end that line of questioning with, “Would you like to catch up sometime?”

 

 

The actual dating…

Once you move from first meeting to first date, the rules change slightly.

 

You definitely want some good (open-ended) questions up your sleeve, but you’re also going to want a bit of back-and-forth. There’s room for teasing and for telling an anecdotal story or two from your past week. Storytelling is a perfect way to invite people into your world, as it feels way more personal than saying facts about yourself.

 

For your questions, it’s okay to have some small talk questions – something in their reply can become a springboard for more interesting conversation – but you can shake things up with a funny question (if you feel comfortable with that) and even a couple of more meaningful questions. What inspires them? Where would they love to be in five or ten years? Most people love to be asked about the more meaningful side of life.

 

 

Listening for something more

Of course, you can’t script the entire evening’s conversation beforehand. Some of the best moments should come about unexpectedly and – the point cannot be stressed enough – because you listened well.

 

Listening well is partly about being present in the moment and partly about keeping an ear out for something more significant. Their eyes may light up when they answer a particular question, or they might say a throwaway phrase, but with a little more gravity than you’d expect. Whether they realise it or not, they’re revealing more than they’re saying, offering a key to discover a side to them that is hidden a little beneath the surface. If you want to, you can pick up on those moments – “You seem to really come alive when you talk about ‘x’?” “It sounds like there’s a story there. What happened?” – and they might trust you with something that really matters to them.

 

 

Turning at the conversational crossroads

Just as a road offers opportunities to turn aside from the standard route, conversation will often present you with two choices: the straight path or the intriguing detour. Usually the second is the way to go. After all – unless things are going really badly – you’re not trying to find the fastest route to the end of the conversation.

 

If they say, “I go to the theatre a lot.” You can ask, “What have you seen recently?” And they might give you a list, which is fine but doesn’t make for great date conversation. Or you could ask, “What kind of thing do you love to see?” or “What do you love about theatre?” or “When did you first start going? What sparked your love of it?”

 

While superficial questions are always an option, there’s often an opportunity to follow a far more intimate line of conversation. So keep an eye out for these conversational crossroads.

 

 

But what do I do about my nerves?

We get that, even when you have good intentions, nerves can ruin the best laid plans, turning a normal person into a babbling mess – filling every gap in the conversation so there’s not a single moment of awkward silence. But nerves don’t have to lead the conversation. Here’s Emma with her quick tips on avoiding first date nerves…

 

 

 

Building a lasting relationship

If, here’s hoping, the date goes well, and becomes a second date, then a third, then an entire series of fortunate events, you’ll still need communication on your side.

Any good relationship is built on communication and trust. On showing your appreciation for one another and deepening the connection you’ve found.

And finally, happy Valentine’s Day and if you’re still on the lookout… good luck with the search.

 

 

For more advice on relationships, check out Emma’s insights into how communication techniques can crossover between the bedroom and the boardroom.

Why not sign up to our regular newsletter  – which is packed full of tips that you can use the very same day, ideas that will resonate and we hope, delight. We pride ourselves on our simple, intuitive and accessible tools, that have a touch of creative magic.

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Communication Coaches

Communication Coaches 

Job Description – May 2026

London Speech Workshop is a world-class communication coaching company, founded in 2008. We have coached thousands of professionals globally to become more confident, authentic, and impactful communicators.

Our work is deeply purpose-led. Through our proprietary Serlin Method®, we help bring more authenticity, respect, kindness, and empowerment into the workplace and everyday life.

We are growing our coaching team and are looking for exceptional individuals to join us as Communication Coaches, specialising primarily in Effective Communication, with opportunities to train in Accent Softening for selected coaches.


The Opportunity

We run monthly recruitment days and build a pipeline of outstanding coaching talent, with the next training cohort planned for September 2026.

This is a unique opportunity to join a highly regarded, values-driven company and be part of a warm, creative, and ambitious coaching community.


Who We’re Looking For

We are looking for coaches who combine technical skill with emotional intelligence and genuine warmth.

You will likely have:

  • 4+ years’ experience in communication coaching, teaching, or related fields
  • A background in voice, communication, performance, or coaching
  • Excellent listening skills and a strong ear for nuance
  • High emotional intelligence and the ability to build trust quickly
  • A natural ability to connect, empower, and bring out the best in others
  • A genuine passion for communication and personal development

Desirable (but not essential):

  • MA in Voice Studies, Communication, or similar
  • Understanding of phonetics
  • Experience in Accent Softening

What Makes This Work Special

  • A truly supportive coaching community
    Regular socials, meet-ups, and ongoing development
  • Monthly Coaches Meetings
    A space to share “green lights” and “opportunities,” receive support, and celebrate each other
  • Consistent, high-quality client work
    You provide availability; we fill your schedule
  • Flexible, hybrid working
    Work from home and/or our boutique London offices
  • Outstanding operational support
    Our back-office team handles logistics so you can focus on coaching
  • Training in the Serlin Method®
    A powerful, practical, and deeply human approach that transforms how people communicate
  • A values-led culture
    Warm, creative, dynamic, and deeply committed to meaningful impact

Training & Start Timeline

  • Recruitment: Ongoing, with monthly selection days
  • Training Cohort: July or September 2026
  • Training Commitment: ~20–30 hours over 4–6 weeks
  • Start Date: Post-training (Autumn 2026)

Requirements

  • Minimum 2+ years coaching, teaching, or facilitation experience
  • Background in communication, voice, performance, or related field
  • Availability for 16+ hours per week (including some evenings/weekends)
  • Availability to attend training in September
  • Native or bilingual English speaker
  • Based within commutable distance of London

Compensation

  • Highly competitive rates
  • Discussed during the interview process

Diversity & Inclusion

We are committed to building a diverse and inclusive team.
We welcome applications from people of all backgrounds, identities, and experiences.

If you require any adjustments during the process, please let us know.


How to Apply

Please send:

  • Your CV
  • A short email introducing yourself
  • A short video or voice note (max 2 minutes)

To: careers@londonspeechworkshop.com

Your video should include:

  1. Your full name
  2. Your relevant experience
  3. Why you’d like to work with London Speech Workshop
  4. Why you care about helping people become better communicators
  5. Your availability and current commitments

Final Note

We are always looking for exceptional people.
If you feel aligned with our values and excited by our work, we would love to hear from you.

Management Accountant / Finance Lead

Management Accountant / Finance Lead at London Speech Workshop

London (Hybrid) | Part-time (2.5 to 3  days/week) | £45k to 60K FTE depending on experience

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation for individuals and organisations alike.

We operate across B2B (corporate programmes) and B2C (individual coaching via online purchase), and are entering an exciting phase of growth across both.

We’re a warm, dynamic team with a simple ethos: do meaningful work, and do it well.

The Role

This is a broad, hands-on role owning the full financial function of the business — with scope to act as a strategic partner to the leadership team.

You’ll move between detail and big picture: ensuring everything runs smoothly day-to-day, while helping us understand performance, improve profitability, and make confident financial decisions.

Working Setup

  • 3–4 days per week (flexible)
  • Remote-first
  • One full day in the Farringdon office every fortnight (Tuesday or Thursday)

What You’ll Own

1. Financial Operations 

  • Daily bookkeeping in Xero across B2B and B2C
  • Payroll preparation and reconciliation
  • Credit control and client invoicing
  • Bank reconciliation and payment tracking
  • Managing accounts payable and receivable
  • Maintaining clean, accurate financial records with minimal oversight
  • Liaising with external accountants (year-end, VAT, tax)
  • Payroll preparation and reconciliation including pension submissions and auto enrolment 

2. Reporting, Compliance & Cashflow

  • Monthly management reporting (P&L, summaries, insights)
  • VAT returns and tax coordination
  • Monthly cashflow forecast
  • Clear visibility on cash position, risks, and liabilities
  • The production and maintenance of annual budgets, with regular forecasting and variance reporting

3. Commercial Insight & Strategy

  • Provide financial clarity to support decision-making
  • Translate numbers into clear, actionable insight
  • Help ensure revenue growth aligns with profitability

4. Business Modelling & Analysis

  • Analyse B2C performance (pricing, discounting, utilisation)
  • Model coach capacity, hiring decisions, and revenue potential
  • Support development of B2B commercial models (e.g. retainers, larger contracts)
  • Build simple financial models to guide strategic decisions

5. Cost & Efficiency

  • Review cost base and identify inefficiencies or savings
  • Recommend leaner ways of operating
  • Explore automation/AI opportunities where relevant

6. Incentives & Performance Metrics

  • Support design of:
    • Coach incentive structures
    • Bonus and profit-share models
  • Model key metrics such as:
    • Customer lifetime value (LTV)
    • Cost of sales
    • Utilisation and capacity

Who You Are

  • A qualified accountant ( ACA/ACCA/CIMA)
  • 3+ years in a bookkeeping / finance role
  • Strong Xero proficiency (non-negotiable)
  • Experience with payroll, VAT, and reconciliations
  • Comfortable owning the day-to-day finance function independently
  • Commercially minded — you go beyond reporting
  • Strong organisational and admin skills
  • Clear, warm communicator
  • Proactive problem-solver who anticipates needs
  • Experience supporting founders or small teams is a plus

Why Join Us

  • Flexible, part-time role with real autonomy
  • A values-led, human business doing meaningful work
  • A rare blend of execution and strategic input
  • Opportunity to shape financial clarity and growth

How to Apply

 

Marketing Director Role at London Speech Workshop 

Marketing Director, London Speech Workshop 

London (Hybrid) | £50–75k + bonus

About Us

London Speech Workshop is a values-led communication coaching company helping people speak with confidence, authenticity, and impact. Through our Serlin Method™, we blend psychology and performance to create powerful, human transformation, for individuals and organisations alike.

We work with SMEs, charities, and household names including Unilever, Chanel, John Lewis, and the Bank of England. We’re in an exciting growth phase across B2B, B2C, and digital, and marketing is central to this next chapter.

We have a lateral working structure, a warm and dynamic team, and a simple ethos: our people should feel valued and know they’re delivering real value in the world. We look for good eggs with talent and grit.

The Role

This is not a purely strategic role. You’ll be deep in the detail; building funnels, shaping messaging, testing ideas, and driving performance, while leading a Marketing Manager and managing freelancers, agencies, and partners.

One morning you’re sketching a landing page wireframe. That afternoon you’re coaching your manager or reviewing PPC performance. You’re as comfortable in the data as you are in a creative brief.

What You’ll Own

Growth & Funnel Performance

  • Own the full funnel: awareness → lead → nurture → conversion
  • Build and optimise landing pages, journeys, and conversion flows
  • Run continuous testing (CRO, A/B, messaging) to improve performance

Paid & Performance Marketing

  • Own strategy and results across PPC (Google, Meta, LinkedIn, YouTube)
  • Manage agencies and freelancers — setting direction and pushing for better ROI
  • Allocate budget based on data, not instinct

Campaigns, Content & Execution

  • Plan and deliver campaigns across email, organic, paid, and partnerships
  • Shape high-converting landing pages, lead magnets, and email sequences
  • Ensure all content is on-brand: intelligent, warm, human, and impactful

Data, Team & Systems

  • Be obsessed with metrics: conversion, CAC, LTV, engagement
  • Own HubSpot (or similar): automation, segmentation, reporting
  • Manage and develop a Marketing Manager; brief and oversee designers and developers

Who You Are

  • 6–10+ years in growth and performance marketing
  • Have owned PPC and know what “good” looks like
  • Have built funnels and campaigns yourself — not just directed them
  • Confident with HubSpot, Figma/Canva, and analytics platforms
  • Strong copy instincts and an eye for conversion
  • Commercially sharp, driven by results not vanity metrics
  • Genuinely curious about people, behaviour, and what makes communication work

Salary & Benefits

  • £50,000–£75,000 DOE + performance bonus
  • Hybrid (2 days/week in our London office)
  • Learning budget + access to our training
  • A fast-moving, ideas-friendly team that lives what it teaches

How to Apply

  • Send your CV, a short cover note, and a max 2-minute video or voice note to Emma at careers@londonspeechworkshop.com
  • In the video, tell us: what excites you about this role, a marketing project you’re proud of, and your salary expectations.