Conflict Is on the Rise – and Emotional Reactivity Is Costing Teams
Workplace Conflict: How Teams Can Respond With Calm, Clarity and Connection New UK research shows conflict is affecting employee wellbeing - but most teams are still relying on everyday conversations to resolve...
Published: February 9, 2026
Communication Clinic: Should I Apologise at Work – Even If I’m Not Sure I’m Wrong?
How to Apologise at Work (Even When You’re Not Sure You’re in the Wrong) Ask Emma: “When Is an Apology Helpful - And When Is It Not?” There’s a moment many professionals...
Published: February 9, 2026
Rethinking Communication in the Age of AI: Where Structure Meets Empathy
As artificial intelligence is rapidly reshaping how we work, a dominant fear has emerged: that this technology will erode the very qualities that make communication human - empathy, trust, and connection. But what...
Published: January 27, 2026
Webinar Recap: Navigating Change in Business and Leading Through Uncertainty
Change is everywhere right now - organisational restructuring, new ways of working, rapid advances in AI, shifting expectations from employees and customers alike. And as Emma Serlin, opened the webinar by noting, change can...
Published: January 23, 2026
Communication Clinic: Being Interrupted at Work
How to Stop Being Interrupted at Work (Without Losing Your Voice) Ask Emma: “What do I do when I keep getting interrupted at work?” I feel like I can’t finish a sentence...
Published: January 12, 2026
4 Steps to “Jingle All the Way” Through Family Drama This Christmas
Christmas tensions aren’t just tradition - they’re human. The 'Find Your Pearl’ tool shows you how to turn friction into moments of real understanding. At London Speech Workshop, we often say that the...
Published: December 9, 2025
Impostor Syndrome, Weakness Alchemy, and the Secret Sauce of Being You
This morning I found myself deep in thought about impostor syndrome. It’s something that touches nearly all of us. That creeping feeling of not belonging, of being inadequate, of being found out. ...
International Women’s Day 2025
"How do I speak up in meetings without feeling like I don’t belong?" On this International Women’s Day, I want to talk about something I hear from brilliant, capable women all the time....
Why Every Team Should Run a Lunch and Learn Session
At London Speech Workshop, we believe that communication isn’t just about what we say - it’s about how we connect, listen, and respond. That’s why we love our Lunch & Learn sessions, where...
Zelensky’s Communication Misstep: Lessons in Navigating Conflict with Grace
The recent exchange between Ukrainian President Volodymyr Zelensky and former U.S. President Donald Trump has sparked significant discussion. Many have pointed out Zelensky’s apparent struggle in handling the conversation with the emotional intelligence...